Customer Transformation - Associate Director

JobSpace; Auckland; On-site; NZD 150,000 - 190,000; Full time

Benefits offered by this job

Discretionary bonus opportunities

AI tools and training

Flexible working

Wellbeing allowance

Two paid recognition days off

Job summary

PwC New Zealand is seeking an experienced Technical Delivery Lead to join the Customer Transformation team in Pōneke/Wellington. You will lead Salesforce and broader enterprise technology transformations, bridging business needs with technology, and guiding delivery teams through complex programmes.

A strong Salesforce background and experience with APIs, cloud, and digital platforms are essential. You will collaborate with architects, developers, and stakeholders to ensure scalable, practical

Qualifications

• Proven experience leading Salesforce and enterprise technology programmes.
• Strong Salesforce knowledge across Sales Cloud/Service Cloud/Experience Cloud. Certifications valued.
• Experience designing and delivering integration solutions using APIs and middleware.

Responsibilities

• Lead end-to-end Salesforce and enterprise technology transformation programmes.
• Provide architectural guidance and oversee delivery across multiple client engagements.
• Drive delivery teams, remove roadblocks and ensure high-quality execution.
• Engage with business stakeholders to translate requirements into practical solutions.

Skills

Salesforce

Delivery leadership

Enterprise integration

Architectural guidance

Agile delivery

Stakeholder management

Cloud technologies

AI & emerging tech

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Customer Transformation - Associate Director

At PwC, our purpose is clear: to build trust in society and solve important problems.

This is a place to keep growing. You'll learn from the best, take on meaningful challenges, and make a lasting impact for our clients, our communities, and Aotearoa.

About the role

PwC New Zealand is seeking an experienced Technical Delivery Lead to join our dynamic Customer Transformation team in Pōneke / Wellington. This role is ideal for someone with a strong Salesforce background who also brings broader enterprise technology experience across integration, cloud and digital platforms.

You’ll combine hands-on technical expertise with delivery leadership, working closely with architects, developers and engineering teams while engaging confidently with business stakeholders to deliver complex transformation programmes. You’ll understand front-office business processes, be comfortable navigating technical discussions, and ensure solutions are practical, scalable and aligned with client objectives.

As a trusted technical leader, you’ll bridge the gap between business and technology - providing architectural guidance, leading delivery teams, managing technical risks, and helping clients achieve lasting business outcomes through technology.

Key responsibilities

• Lead the end-to-end delivery of Salesforce and enterprise technology transformation programmes, ensuring successful outcomes for clients.
• Deliver scalable integration solutions between Salesforce and enterprise systems using modern APIs and integration patterns.
• Provide delivery estimates and technical oversight across Salesforce, integration and broader technology solutions.
• Drive engineering culture, bridging the gap between business requirements and high quality engineering disciplines.
• Provide technical leadership across multiple client engagements, guiding delivery teams, removing roadblocks, and ensuring high-quality execution.
• Apply Salesforce best practices while considering the broader enterprise architecture and technology landscape.
• Build trusted client relationships by providing strategic technical advice throughout the project lifecycle.
• Identify opportunities to expand existing client engagements and contribute to new business opportunities.
• Ensure all PwC delivery methodologies, governance and risk requirements are met throughout project delivery.
• Leverage AI and emerging technologies to improve delivery efficiency, quality and consistency.
• Mentor and coach consultants and technical team members, fostering a culture of collaboration, continuous learning and technical excellence.
• Stay current with Salesforce capabilities, integration technologies and broader digital transformation trends to drive innovation for our clients.

Skills and experience

• Proven experience leading the delivery of complex Salesforce and enterprise technology programmes.
• Strong Salesforce platform knowledge, with experience across Sales Cloud, Service Cloud and/or Experience Cloud. Salesforce certifications are highly regarded.
• Experience designing and delivering enterprise integration solutions using APIs, middleware, and modern integration patterns.
• Broad understanding of enterprise architecture, cloud technologies, and customer-facing digital platforms.
• Strong technical background with the ability to engage credibly with architects, developers and engineering teams while translating technical concepts for business stakeholders.
• Experience leading multidisciplinary teams within Agile and hybrid delivery environments.
• Excellent stakeholder management and communication skills, with the ability to build trusted client relationships.
• Commercial acumen, with experience contributing to proposals, estimations and business development activities.
• Demonstrated ability to leverage AI, automation and emerging technologies to improve delivery efficiency, enhance customer experiences, accelerate solution development, and create greater value for clients.
• A collaborative leadership style with a passion for mentoring others and fostering high-performing teams.

Highlights of working at PwC NZ

• Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals
• Growth - Global network; leadership development; A.I. tools and training; formal learning pathways
• Wellbeing - $250 annual well being allowance; Life & income protection; Sonder/EAP/Headspace; 15 days' paid sick leave; group-rate health insurance (eligibility applies)
• Reputation - PwC is known for shaping tomorrow. Join us and you'll accelerate your career while helping clients and communities solve their most important problems.
• Flexibility - Flexible working; supportive coaching culture
• Time off - Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks' annual leave
• Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave