Customer Technology Solutions Advisor - Infolink

Crown Lift Trucks New Zealand; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

Crown Lift Trucks New Zealand is seeking a full-time Sales Support professional based in our East Tamaki office, Auckland. You will assist both internal and external customers to ensure our products and technology meet their needs.

You'll work with the Sales teams and be trained on Motive Power, InfoLink, and Automation & Emerging Technologies; travel is required. Applicants should be customer-focused with strong communication and time management skills.

Qualifications

• Customer-centric mindset with solutions focus.
• Strong communication and stakeholder management.
• Engineering or IT qualification required.

Responsibilities

• Provide support to internal and external customers to ensure correct solutions.
• Train sales and aftermarket teams on Technology products and services (Motive Power, InfoLink, Automation & Emerging Technologies).
• Travel to fulfill role requirements.

Skills

Customer service

Communication skills

Agile learner

Education

Engineering qualification

Information Technology qualification

Job description

Do you get excited about Emerging Technologies, Internet of Thing (IoT) and Sales Support?

Crown Lift Trucks New Zealand is proud of its history of serving New Zealand's businesses and communities for the past 47 years. Crown Lift Trucks is one of the world's largest manufacturers and suppliers of lift trucks / forklifts and is a trusted brand with a reputation for quality and customer satisfaction. With 15 branches and around 300 employees throughout New Zealand, we are one of the biggest names in lift truck supplies.

The role

Reporting to the GM National Sales, you'll join our knowledgeable and experienced team and be supported by great training and shared expertise across the business. Working with the Sales teams, you'll be responsible for providing support to our internal and external customers, to ensure that our products and/or technology are the correct solutions for their individual needs. You'll also ensure that the sales and aftermarket sales teams are trained on our Technology products and services, which include Motive Power (turnkey smart battery and charger technology), InfoLink (a data collection analytics hardware/software product) and Automation and Emerging Technologies.

This is a fulltime, permanent role, based in our Support Office in East Tamaki in Auckland. Travel will be required for this role.

Requirements

About you

To find success in this role, you'll be customer-centric and bring a positive solutions-focused attitude and strong communication skills. An Engineering or Information Technology or similar relevant qualification is a must, together with great time management skills. Whilst experience in the industrial service, manufacturing or technology sectors would be advantageous, it's not absolutely essential, as we're looking for someone who is an agile learner. You will need to be a team player and have great customer service/relationship skills when it comes to dealing with your internal and external stakeholders.

A full Class 1 drivers license is required.

Benefits

What we can offer you

As Crown Lift Trucks New Zealand is part of the global Crown Equipment business, there are great opportunities for on-going career development and progression.

Please note, a full pre-employment medical, including a drug & alcohol test, will be required and you must currently be legally entitled to live and work in New Zealand.

If this sounds like you, apply today, as we are assessing applications as they are received.

You don't want to miss this fantastic opportunity to join the NZ lift truck market leader "as there is nothing like a Crown, for picking it up and putting it down".