Customer Support Specialist

Accessable; Ōtara-Papatoetoe; On-site; NZD 60,000 - 80,000; Full time

Job summary

A disability service provider in Auckland seeks an administrative professional to join their client-focused team. Responsibilities include processing equipment applications, supporting assessors, and resolving queries in a dynamic setting. Ideal candidates will have strong communication skills and experience in administration. The company offers a supportive workplace culture where contributions matter.

Qualifications

• Solid administrative experience in a busy environment.
• Excellent English written and verbal communication.

Responsibilities

• Process equipment applications as part of a client-focused team.
• Support external assessors and resolve issues with professionalism.
• Work in a fast-paced environment where no two days are the same.

Skills

Strong communication skills

Interpersonal skills

Attention to detail

Tech-savvy

Proficient in Microsoft Office

Experience with CRM systems

Job description

Overview

Our mission—to provide solutions for better living—guides us every day and reminds us of the positive impact our work has on the lives of tens of thousands of New Zealanders each year. We offer a comprehensive range of disability and rehabilitation equipment, housing modifications, and support services that empower people to live fuller, more independent lives.

Responsibilities

• Process equipment applications as part of a client-focused team.
• Support external assessors, handle queries, and resolve issues with professionalism and a positive attitude.
• Work in a fast-paced environment where no two days are the same.

Qualifications

• Solid administrative experience in a busy environment with strong communication and interpersonal skills.
• Tech-savvy with the ability to navigate multiple systems; high attention to detail; proficient in the Microsoft Office suite.
• Previous experience with a CRM system is an advantage.
• Excellent English written and verbal communication.

Why Accessable

You'll be part of a team culture that is collaborative, supportive, and values real impact – you’ll finish each day knowing your work and contributions matter.

We offer a safe, welcoming, and inclusive workplace that celebrates diversity and lived experience. If you’re someone who brings energy, integrity, and a drive to make a difference — we want to hear from you.

Other information

• You must have the right to work in New Zealand and be willing to undergo a Criminal History Check.
• Overseas applications will not be considered.