Customer Support Partner and Coach

Southland District Council; Invercargill City; On-site; NZD 30,000 - 60,000; Full time

Job summary

A local government body in Invercargill City is seeking a Customer Support Partner and Coach to enhance customer service and team performance. In this role, you will deliver exceptional service while coaching others. Ideal candidates are natural communicators with customer service and coaching experience. Join a supportive team that values growth, initiative, and a competitive compensation package.

Benefits

Competitive pay and benefits

Opportunities for professional development

Supportive team environment

Qualifications

• Experience in customer service, reception, and cash handling.
• Coaching experience.
• Excellent communication, organization, and problem-solving abilities.

Responsibilities

• Deliver exceptional customer service across various channels.
• Coach and support team members.
• Assist with call monitoring and training initiatives.
• Promote Council and library services.
• Support implementation of new systems.

Skills

Customer service

Coaching

Communication

Problem-solving

Organization

Job description

Southland District Council is responsible for managing 11% of New Zealand's total landmass, including Fiordland National Park and Stewart Island. Our work spans the management of physical assets and the social, economic, cultural, and environmental wellbeing of our communities.

We have 200+ staff across three Invercargill offices and seven area offices. We offer rewarding careers in local government, with excellent working conditions in a region perfect for family life and outdoor adventure.

We're looking for a Customer Support Partner and Coach to deliver outstanding customer service and help others do the same. This dual role involves being the friendly face and helpful voice for customers, while also coaching and supporting teammates to deliver consistent, high-quality service.

Key Responsibilities:

• Delivering exceptional customer service across phone, face-to-face, email, and social media
• Coaching and supporting Customer Support Partners to build confidence and consistency
• Assisting with call monitoring, quality reviews, and training initiatives
• Promoting Council and library services, including digital tools and self-service options
• Supporting the implementation of new systems and service improvements
• Travelling regularly across Council offices to provide hands-on support and guidance

About You:

You're a natural communicator and team player who leads by example, with experience in customer service, coaching, and excellent communication skills.

• Experience in customer service, reception, and cash handling
• Coaching experience
• A warm, welcoming attitude and a passion for helping others
• Excellent communication, organisation, and problem-solving abilities
• Confidence to train others and share knowledge clearly and positively

What's in it for You:

This is a unique opportunity to combine frontline customer service with coaching and development. You'll be part of a supportive team that values initiative, collaboration, and continuous improvement.

• Competitive pay and benefits
• Opportunities for professional development and training
• A varied, people-focused role