Customer Support Advisor

Brandt Tractor; Feilding; On-site; NZD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a proactive Outbound Customer Support Adviser for their Feilding branch. This role is perfect for those passionate about agriculture equipment and customer service. You will engage with customers, provide essential information about parts and services, and ensure a seamless service experience. With a focus on achieving sales targets and building long-term relationships, you will thrive in a supportive environment that values ongoing training and professional development. Join a team that is dedicated to helping customers succeed and enjoy a competitive salary and commission structure.

Benefits

Company Vehicle

Tools of Trade

Ongoing Training

Employee Discounts

Positive Work Environment

Qualifications

• 5+ years of sales experience in the heavy equipment industry.
• Strong knowledge of agriculture equipment parts and services.

Responsibilities

• Conduct outbound calls to offer information on parts and services.
• Meet sales targets and maintain customer satisfaction.
• Collaborate with the service team to schedule appointments.

Skills

Sales Experience

Customer Service

Communication Skills

Interpersonal Skills

Organizational Skills

Time Management

Results-driven

Education

High School Diploma

Technical Training in Heavy Equipment

Tools

CRM Software

Job description

ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY?

About Brandt:

Brandt is a world-leading equipment dealer powered by iconic brands and unrivalled support. We are a global team with one shared purpose with dealerships across Canada, New Zealand, and Australia. It’s our mission to enable our customers to succeed by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.

Position Overview:

Our Feilding branch is seeking a proactive and customer-oriented Outbound Customer Support adviser to join our Team. The primary responsibility of the Customer Support Adviser is to reach out to customers proactively, provide information on Brandt parts and services, and ensure a seamless service experience. If you have a passion for agriculture equipment, are an excellent communicator, and have a passion for customer service and sales, we invite you to apply for this exciting opportunity.

Position Responsibilities:

1. Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.
2. Meet and exceed sales targets and key performance indicators (KPIs) related to parts and service sales.
3. Assist customers in identifying their parts and service needs accurately.
4. Provide detailed information on Brandt parts, pricing, and service options.
5. Collaborate with the service team to schedule appointments and allocate resources efficiently.
6. Assist the customers in understanding the importance of routine maintenance and recommend appropriate services for equipment needs.
7. Maintain accurate customer interactions, orders, and service history records in our CRM system.
8. Follow up with customers to ensure satisfaction, address concerns or questions, and build long-term relationships.
9. Stay updated on the latest Brandt product releases, service offerings and industry trends.

Qualifications and Requirements:

1. 5+ years of previous sales experience in the heavy equipment industry (in a similar role is preferred).
2. Previous experience in outbound customer service, Telemarketing, or sales roles.
3. Strong knowledge of agriculture equipment parts and services.
4. Excellent communication and interpersonal skills.
5. Ability to build reports and maintain positive relationships with customers.
6. Results-driven with a focus on achieving sales targets.
7. Proficiency in computer systems and software used in customer relationship management (CRM).
8. Ability to work independently and as part of a team.
9. Strong organisational and time management skills.
10. Ability to plan, develop, and communicate territory coverage to maximise sales potential.
11. High school diploma or equivalent. Heavy equipment industry technical training or Certification is a plus.
12. Ability to travel within the territory and work flexible hours.
13. A valid driver’s license and a clean driver’s abstract are required.

What's in it for you?

1. Competitive salary and commission structure.
2. Company vehicle & tools of trade.
3. Ongoing training and professional development opportunities.
4. Positive and supportive work environment.
5. Employee discounts on service and Brandt products.

If this sounds like you, please apply online today!