Customer Support Administrator

PowerNet; Invercargill City; On-site; NZD 42,000 - 62,000; Full time

Benefits offered by this job

5 weeks annual leave

Southern Cross health insurance

Life and Income Protection insurance

Health and wellbeing programme

A supportive, collaborative, and incl

team environment

Job summary

PowerNet in Invercargill is seeking a Customer Support Administrator to be the welcoming face for customers and visitors, keeping the front office running smoothly and assisting across the business. This full-time role runs Monday to Friday, 8am to 5pm, and offers a friendly, collaborative team environment.

You will handle phone inquiries, process applications, maintain records, provide general admin support, and help with day-to-day office tasks.

Qualifications

• Experience in customer service, reception, administration, or a similar role.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accurate data entry.
• Confidence using Microsoft Office applications.
• Ability to manage competing priorities and stay organised.
• Positive, approachable and professional attitude.

Responsibilities

• Welcoming visitors and providing a professional first impression
• Answering and directing customer phone enquiries
• Supporting fault call overflow during outage events
• Managing incoming and outgoing correspondence
• Processing customer applications and maintaining accurate records
• Providing administration support across the business
• Supporting day-to-day office administration activities as required

Skills

Customer service

Reception

Administration

Microsoft Office

Job description

Are you someone who enjoys helping people, staying organised, and being the welcoming face of a busy workplace? Join PowerNet as a Customer Support Administrator and play a key role in supporting our customers, visitors, and teams across the business. This is a full-time position based in Invercargill, working Monday to Friday, 8am to 5pm.

What you’ll be doing

As the first point of contact for many of our customers and visitors, you’ll help create a positive experience while keeping our front office running smoothly. Your responsibilities will include:

• Welcoming visitors and providing a professional first impression


• Answering and directing customer phone enquiries


• Supporting fault call overflow during outage events


• Managing incoming and outgoing correspondence


• Processing customer applications and maintaining accurate records


• Providing administration support across the business


• Supporting day-to-day office administration activities as required

About you

To be successful in this role, you’ll bring:

• Experience in customer service, reception, administration, or a similar role


• Excellent communication and interpersonal skills


• Strong attention to detail and accurate data entry skills


• Confidence using Microsoft Office applications


• The ability to manage competing priorities and stay organised


• A positive, approachable, and professional attitude

Experience in the electricity or utilities sector would be an advantage, but is not essential as full training will be provided.

Why join PowerNet?

At PowerNet, we’re committed to creating a workplace where our people can thrive. In return for your skills and contribution, we offer:

• Competitive remuneration


• 5 weeks annual leave


• Southern Cross health insurance


• Life and Income Protection insurance


• Health and wellbeing programme


• A supportive, collaborative, and inclusive team environment

About PowerNet

PowerNet designs, builds, maintains, and operates electricity networks across much of New Zealand’s lower South Island. With around 330 employees, we help deliver safe and reliable electricity to more than 75,000 consumers throughout the region. We take pride in supporting our communities and creating an inclusive workplace where people feel valued, respected, and able to do their best work.

If you’re looking for a varied role where you can make a genuine contribution and be part of a great team, we’d love to hear from you.

Please submit your CV and a cover letter outlining your suitability for the role. Applicants must be legally entitled to work in New Zealand.

Applications close Sunday 22nd November 2026.