Customer Support Administrator

Environment Canterbury; Christchurch; On-site; NZD 42,000 - 52,000; Full time

Job summary

Environment Canterbury is seeking an organised administrator to join the Customer Support team within Communications & Engagement. You will ensure timely, professional service while supporting complaints management, information requests, reporting and coordination across the organisation.

Ideal applicants will bring strong administration and customer-service skills, the ability to manage multiple priorities, and comfort with systems and data. Local government experience is advantageous.

Qualifications

• Previous administration experience within a complex organisation.
• Strong customer service skills and a customer-first mindset.
• Excellent attention to detail and accuracy.
• Experience using Microsoft Office applications and databases.
• Ability to handle confidential information appropriately.
• Strong organisational and time management skills.
• Proactive approach to process improvement; local government experience advantageous.

Responsibilities

• Providing administrative support across the Communications & Engagement Group.
• Coordinating and processing customer complaints and LGOIMA requests.
• Maintaining accurate records and customer information in Council systems.
• Supporting reporting and performance monitoring activities.
• Delivering exceptional customer service and resolving customer enquiries.
• Assisting with travel bookings, documentation, and operational coordination.
• Identifying process improvements and supporting business continuity activities.

Skills

Customer service

Organisational skills

Microsoft Office

Data management

Communication

Education

Level 3 qualification or equivalent

Job description

Job Type: Permanent | Full Time

Location: Christchurch, New Zealand

Job Category: Administration and Office

• Manage LGOIMA, Complaints, & Information requests
• Put the customer & community at the heart of what you do
• Work in a positive team environment

Kaunihera Taiao ki Waitaha │ About Environment Canterbury

As a regional council, we are responsible for managing natural resources including air, soil, water and land. We work in partnership with mana whenua Ngāi Tahu to protect the health of our environment to ensure a sustainable and prosperous future for our region.

The region’s evolving environmental and political context means we will continue to be agile and adaptive, as we respond to regulatory and environmental changes.

Our mahi (work) is organised around the delivery of our three core services:

• Environmental Regulation and Protection
• Community Preparedness and Response to Hazards
• Public Transport

Council plays an important role in responding to national legislation and policy changes – this mahi is part of our operating environment and is embedded in our everyday mahi. The current proposals from central government are significant, and Council is working through the opportunities and implications. However, our mahi must continue to deliver our three core services for our partners, communities and te taiao (environment).

Kōrero mō te Tūranga | About the Role

You’ll be an organised and customer-focused administrator joining our Customer Support team within the Communications & Engagement Group. This role plays a vital part in ensuring our customers receive timely, professional service while supporting key organisational processes including complaints management, information requests, reporting, and administrative coordination.

Key Responsibilities Include

• Providing administrative support across the Communications & Engagement Group
• Coordinating and processing customer complaints and LGOIMA requests
• Maintaining accurate records and customer information in Council systems
• Supporting reporting and performance monitoring activities
• Delivering exceptional customer service and resolving customer enquiries
• Assisting with travel bookings, documentation, and operational coordination
• Identifying process improvements and supporting business continuity activities

Mōu | About You

You'll be an experienced administrator who enjoys helping others and takes pride in delivering excellent customer service. You're highly organised, confident managing multiple priorities, and comfortable working with systems, processes, and data. You communicate effectively with a wide range of people and remain calm under pressure.

To Be Successful In This Role, You’ll Bring

• Previous administration experience within a complex organisation
• Strong customer service skills and a customer-first mindset
• Excellent attention to detail and accuracy
• Confidence using Microsoft Office applications and databases
• The ability to manage confidential information appropriately
• Strong organisational and time management skills
• A proactive approach to process improvementExperience within local government would be advantageous

Mātau ā-Wheako | Experience

• Minimum Level 3 qualification or equivalent experience
• Experience providing administrative support in a busy environment
• Experience working in a customer-focused role
• Intermediate to advanced Microsoft Office skills
• Understanding of legislation or statutory processes would be an advantage

Ngā hua o te Mahi i te Kaunihera Taiao ki Waitaha | Working at Environment Canterbury

Our Mahi Is Underpinned By Our Values

• Kaitiakitanga (stewardship)
• Pononga (integrity)
• Manaakitanga (people first)
• Whanaungatanga (collaboration)
• Māiatanga (can do)

We understand and embrace a diverse workforce; this diversity will enable us to better serve our people, our community, and our greatest taonga, the environment. We value everyone’s contribution, diverse thinking, and skills.

We're on a journey to become a treaty partner of excellence, including incorporating te ao Māori into our work. We offer supportive opportunities to develop capability in this area and encourage our people to use kaupapa Māori, mātauranga Māori, and te reo Māori in our daily work. We welcome you with an open heart & mind, wherever you are on your personal te ao Māori journey.