Director of Customer Deployment & Operations

Coretex; Upper Harbour; On-site; NZD 180,000 - 240,000; Full time

Job summary

ERoad is seeking an experienced Director of Customer Deployment & Field Operations to lead the end-to-end deployment lifecycle, including order fulfilment, installation and activation, across a global technology platform.

You will provide strategic and operational leadership across field operations, service delivery, warehousing and logistics, inventory management, installation operations, third-party delivery partners, and health and safety, building scalable operations and delivering

Qualifications

• Experience leading large, customer-facing operational teams.
• Proven ability to design and run large-scale field operations, including hardware installation.
• Strong planning, execution and continuous improvement.
• Experience managing third-party contractors and delivery partners.
• Knowledge of logistics, warehousing and fulfilment operations.
• Strong focus on customer outcomes and operational excellence.
• Health and safety leadership experience.
• Confident communicator who can influence stakeholders and lead through change.

Responsibilities

• Lead and develop high-performing operational and field teams.
• Strengthen contractor and delivery partner capability and standards.
• Improve operational efficiency through data and continuous improvement.
• Champion health, safety and quality across field operations.
• Partner with leaders across Sales, Customer and Product teams.
• Deliver exceptional customer outcomes at scale.

Skills

Operations leadership

Field operations

Logistics

Health & Safety

Stakeholder influence

Change management

Team leadership

Performance management

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Director of Customer Deployment & Operations

EROAD is a technologycompany deliveringintelligent transport solutions that improve safety, productivity, and sustainability across the world. We partner with customers to solve complex challenges through connected hardware, powerful software, and actionable insights.

At EROAD, our people are at the heart of what we do. We foster a collaborative, growth-focused environment where you can make a real impact while continuing to develop your career.

We'renow looking for an experienced operational leader to join us as our Director of Customer Deployment & Field Operations.

About the Role

Reporting to the Regional Executive General Manager,you'lllead the end-to-end customer deployment lifecycle, ensuring customers move seamlessly from order fulfilment through to successful installation and activation.

You'llprovide strategic and operational leadership across field operations, service delivery, warehousing andlogistics, inventory management, installation operations, third-party delivery partners, and health and safety.

This is a key leadership role focused on building scalable operations, developing high-performingteamsand delivering exceptional customer experience.

What You'll Be Doing

Lead and develop high-performing operational and field teams.

Strengthen contractor and delivery partner capability and standards.

Improve operational efficiency through data and continuous improvement.

Champion health,safetyand quality across field operations.

Partner with leaders across Sales, Customer and Product teams.

Deliver exceptional customer outcomes at scale.

What You'll Bring

We'relooking for a proven operational leader with experience in field operations, service delivery, deployment,logisticsor fulfilment environments.

Experience leading large, customer-facing operational teams

Proven ability to design and run large-scale field operations, including hardware installation and on-site execution in complex distributed environments.

Strong capability in operational planning,executionand continuous improvement

Experience managing third-party contractors and delivery partners

Knowledge oflogistics,warehousingand fulfilment operations

A strong focus on customer outcomes and operational excellence

Proven health and safety leadership experience

Confident communicator whois able toinfluence stakeholders and lead through change

Why You'll Love Working at EROAD

At EROAD, we value innovation,collaborationand continuous improvement. We believe great people create great outcomes, which is whywe'recommitted to creating an environment where our people can thrive.

Whatyou'llenjoy:

Learning and development opportunities

Health and wellbeing benefits

A supportive, high-performing culture

The opportunity to influence a critical function within a growing global technology business