Customer Success Consultant

SilverChef; Marlborough; Hybrid; NZD 60,000 - 80,000; Full time

Job summary

A global finance business in Marlborough seeks a Customer Service Representative to engage with customers, identify needs, and deliver solutions. Successful candidates will be motivated, adaptable, and possess strong communication skills. The role offers a competitive salary and flexible working options, emphasizing personal and professional development.

Benefits

Competitive salary

Flexible working options

Career development opportunities

Diversity and inclusion initiatives

Qualifications

• Motivated and customer-obsessed professional dedicated to achieving best customer outcomes.
• Strong verbal and written communication skills with attention to detail.
• Solutions-oriented with a positive mindset.

Responsibilities

• Engage with customers via phone and email, identifying their needs and delivering solutions.
• Build engaging relationships with customers to maximize growth and retention.
• Contribute to a high-performing culture that values teamwork and collaboration.

Skills

Communication skills

Customer service orientation

Problem-solving

Adaptability

Attention to detail

Job description

Overview

Be part of a fast-growing, highly successful global finance business that does things differently. Our finance product portfolio is a mix of established and new products that help hospitality businesses get started and grow. We are genuinely committed to helping our customers achieve their dreams, and we’ve already invested more than $2bn in the hospitality industry globally.

We are excited about our future and we are really excited about yours!

About This Opportunity

As the primary point of contact for our customers, you’ll provide exceptional service by identifying their needs and delivering solutions as well as building engaging relationships with customers to maximise growth and retention opportunities.

Our team operates Monday to Friday from 7am – 5pm, with a range of shift options available.

Responsibilities

• Use your outstanding communication skills to engage with customers via phone and email, identifying their needs and delivering solutions.
• Build engaging relationships with customers to extend their loyalty with SilverChef and maximize the opportunities for growth and retention.
• Contribute to a high-performing culture that values teamwork, feedback, and collaboration.
• Adapt to customers needs and situations with flexibility and resourcefulness, while maintaining a customer-first approach.

We would like to hear from you if you are…

• A motivated and customer obsessed professional, dedicated to achieving best customer outcomes
• Open to learning new skills and receiving feedback from your manager and team
• Have strong verbal and written communication with attention to detail and accuracy
• Are solutions-oriented with a positive mindset
• Looking to leverage your previous customer service/sales abilities to make a difference for our customers
• Adaptable to changing priorities and processes in a fast-paced environment

The perks

• We offer a competitive salary and a range of flexible working options to support a positive work/life balance for all our people.
• SilverChef was ranked among the top ten in the AFR’s Best Places to Work 2024, as well as the most Inspiring Workplaces in Australasia in 2023.
• We invest in your personal and professional development.
• We are a high-growth company focused on career development for our people.
• We are a purpose and values-led business, where the right attitude and behaviours are valued alongside performance, creating a vibrant, positive and supportive workplace.
• SilverChef is a Certified B Corp – part of a movement of businesses that balance profit with purpose.

SilverChef provides a welcoming environment where our people can bring their authentic selves to work each day. We value diversity of culture, ethnicity, race, gender identity, nationality, age, colour, religion, disability, sexual orientation and beliefs – because diverse perspectives make for better decision-making, enhanced problem-solving and brilliantly creative teams.

Don’t miss out on this fantastic opportunity, apply now!