Customer Specialist Expression of Interest : Apply Now! - Auckland

ASB Bank; Auckland; On-site; NZD 50,000 - 70,000; Full time

Job summary

A leading bank in New Zealand is seeking a Customer Specialist in Auckland. This role involves interacting with customers to handle banking queries and providing education on digital service channels. Ideal candidates will have experience in customer-facing roles and exceptional communication skills. This position offers various employee benefits and opportunities for personal and professional development.

Benefits

Exclusive Staff and Banking Benefits

Insurance discounts

Health and Income Protection Insurance

Discounted banking services

Hands-on training

Diversity Inclusion programs

Qualifications

• Experience in retail, hospitality, call centre, or similar is preferred.
• Clear communication skills both written and verbal.
• Ability to solve problems effectively.

Responsibilities

• Handle a broad range of banking queries.
• Educate customers on digital channels.
• Deliver exceptional service via phone or in-person.

Skills

Experience in customer facing roles

High-attention to detail

Accurate communication

Problem solving

Self-motivation

Teamwork

Job description

Overview

Te mahi ki ASB | Working for ASB. We really love working here, and we think you will too. Our purpose is to accelerate progress for all New Zealanders it's the 'why' behind everything we do at ASB. We're proud of our brand promise which is 'whatever life looks like for you, we'll help you get one step ahead'. Being a part of the ASB team means playing a vital role in making a real difference in the lives of our customers, communities, the environment, and the New Zealand economy. We are always ready to welcome new people to our team of all backgrounds, ages, and experience.

Role

Being a Customer Specialist with ASB. As a Customer Specialist, you will be dealing with a broad range of banking queries and requests from Customers. Your ability to educate customers on our digital and self-service channels will be rewarding and satisfying. Confidence in learning our offerings and asking the right questions will ensure you are tailoring personalised solutions for customers. This role is key to delivering exceptional service to our customers, whether through phone-based support in the Contact Centre (Direct Channels) or face-to-face assistance in the Advice Centre (Branches).

Ō pūkenga | About you

At ASB the customer is at the heart of all we do, if you can talk to anyone and enjoy delivering innovative, personalised and convenient solutions for ASB customers then this may be the role for you.

• Experience in customer facing roles such as retail, hospitality, call centre, education, reception, or a similar environment is preferred
• High-attention to detail while multi-tasking
• Accurate and clear communication, both written and verbal
• Problem solving and solution finding to support your customer with the right information
• Self-motivation and resilience to do your best in a fast-paced environment
• A willingness to work as part of a team

What’s In It For You

• Exclusive Staff and Banking Benefits
• Life, Car, Home, and Contents Insurance discount
• Health, Group Life and Income Protection Insurance
• Access to special deals from our suppliers and business customers
• Everyday banking account discounts and waived fees
• Charitable donations that ASB can match
• Enhanced Parental, Volunteer, and Long Service Leave
• Special leave if you're representing New Zealand in sports
• ASB community networks that work on promoting key aspects of Diversity Inclusion and Belonging
• Hands-on training
• A variety of career paths across the bank
• Please note: Some of the benefits and discounts are available to permanent employees only

Our Values

Living our values is integral to achieving our purpose. They are who we are, and we are really proud of them.

Our values of Caring, Integrity, Passion, Courage and United reflect what is great about ASB and how we work together. They guide our interactions with each other, as well as with our customers and communities.

How to Apply

We\'d love to hear from you - and see you too! As part of your application, you\'ll be asked to record a short voice response so we can get a sense of your personality and communication style. If you move through to the next stage, you\'ll also be invited to complete a brief video assessment - another great way for you to bring your customer service passion to life.

Me pēhea te tono | How to apply?

Click "Apply Now" to register your interest. By doing this, you will become part of our talent pipeline and will be the first to hear about new customer specialist positions in Auckland when they become available. Whether you\'re based in Central, West, East, South, or North Auckland - you only need to apply once to be considered for multiple opportunities! ASB has Contact Centre and Advice Centre locations across Aotearoa so please ensure your desired location and work-type are accurately reflected. You may not hear from us straight away if your desired location and work-type don\'t have immediate positions available, but we will be in touch to give you an update as soon as we can.

Important Things To Note

• Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance.
• You can withdraw your interest at any time through the ASB Careers portal.
• We are only able to accept interest from those currently eligible to work in New Zealand.