Customer Specialist

ASB Bank; Warkworth; On-site; NZD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Warkworth is seeking a Customer Specialist to provide support and education on banking solutions. The ideal candidate will be passionate about customer service and capable of building strong relationships. This full-time position offers a competitive salary and access to exclusive benefits, promoting career progression in a diverse and inclusive environment.

Benefits

Competitive market salary

Exclusive Staff Banking Benefits

Health, Life, and Income Protection Insurance

Dynamic and diverse team

Qualifications

• Ability to educate customers on digital and self-service channels.
• Confidence in learning banking offerings.
• Passion for providing memorable customer experiences.

Responsibilities

• Serve customers through various channels and maintain branch operations.
• Support and educate customers on banking solutions.
• Tailor personalized solutions based on customer needs.

Skills

Relationship building

Quick learner

Customer service

Digital literacy

Job description

Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.

We have an awesome opportunity for a Customer Specialist star to join the friendly team within our Advice Centre based inWarkworth

As a Customer Specialist, you will be dealing with a broad range of banking queries and requests from Customers. ASB offers innovative online offerings and you will help support and educate our customers on the various banking solutions and options available to them.

This is afull-time position working 40 hours a weekfrom Monday to Friday.

You will be busy serving customers each day via a number of channels, while also maintaining the branch operations.

We are looking for people who can build relationships, learn fast and respond quickly, and are passionate about providing memorable customer experiences. Your ability to educate customers on our digital and self-service channels will be both rewarding and satisfying. Confidence in learning our offerings and asking the right questions will ensure you are tailoring personalised solutions for customers.

What's in it for you:

This is an exciting opportunity to be at the forefront of our Advice Centre network and offers you the opportunity to progress your career in multiple directions, in many different teams and locations. ASB offer a fun and supportive team with awesome benefits.

Join a diverse and inclusive environment where we are United as one team, working together to accelerate progress for all New Zealanders.

You will also have access to:

• A competitive market salary
• A broad range of exclusive Staff Banking Benefits
• Health, Life and Income Protection Insurance
• Joining a dynamic and diverse team

Me pēhea te tono | How to apply?

For additional information please see the attached Position Description, and to register your interest in this position please apply online.

Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.

To serve a diverse community, we need a diverse organisation. We encourage applicants from all backgrounds who bring unique perspectives and thinking styles that add to the culture and performance of our team.