Customer specialist

Powerco; Tauranga; Hybrid; NZD 55,000 - 70,000; Full time

Job summary

Powerco seeks a Customer Electricity Connections Specialist in Tauranga. This role involves connecting with customers regarding electricity service queries, ensuring seamless communication and problem resolution. Ideal candidates will possess outstanding customer service skills, effective communication abilities, and experience with systems like SAP and Salesforce. Powerco offers a supportive environment with opportunities for career growth and a focus on work-life balance.

Benefits

Fully subsidised medical and life insurance

Paid volunteer days

Free fruit at the office

Top-notch Parental Leave

Flexi-time, flexi-locations, flexi-days

Qualifications

• Strong customer service experience with a solution-focused mindset.
• Natural communicator able to explain complex information clearly.
• Experience in fast-paced environments with strong problem-solving skills.

Responsibilities

• Be the first point of contact for customers with new electricity connection queries.
• Answer questions, solve problems, and guide customers through the application process.
• Foster a culture of authenticity and collaboration to drive great outcomes.

Skills

Customer Service Experience

Problem Solving

Communication

Collaboration

Tools

SAP

PureCloud

Salesforce

Job description

• Flexi-time, flexi-locations, flexi-days, we do it all
• Fully subsidised medical and life insurance
• Great career development and long-term career opportunities.

Customer Electricity Connections Specialist

Tauranga

Permanent - Full-time

About us

Our purpose is to connect communities. It’s at the heart of everything we do as we serve our customers now and into the future. At Powerco, we’re passionate about doing mahi that keeps over 1.1 million customers connected and enables energy choices as we support Aotearoa on the journey to a low-carbon future. Ngā Tikanga - Our Way, is what guides us to achieve our purpose and ensures we’re better together, work smarter, proud to be here, and future focused in how we work together with each other, our communities, and industry stakeholders.

About the role

You’ll be the friendly first point of contact for customers with new electricity connection queries—whether it’s over the phone, by email, web chat, or more. From answering questions to solving problems and guiding them through the application process, you’ll make every interaction seamless, supportive, and stress-free - leaving a lasting, positive impression every time. This role isn’t just about service - it’s about making connections (literally and figuratively), solving problems, and being part of exciting projects that power communities.

At the heart of our Customer Hub lies a clear purpose: to foster a culture where authenticity, collaboration, innovation, and growth aren’t just valued—they’re lived every day. Here, our people are empowered and trusted to make bold decisions that drive meaningful impact and deliver outstanding results.

Skills & Experience

To successfully carry out the role, you will need:

• Strong customer service experience and a solution-focused mindset.
• To be a natural communicator who builds strong, trusted relationships—collaborating effectively with others to drive great outcomes.
• Confidence in working independently and using systems such as; SAP, PureCloud and Salesforce.
• The ability to work well in a fast-paced and evolving environment, learn quickly and utilise your strong problem-solving skills.
• Able to explain complex information clearly.

Our investment in you

• Hybrid Working environment – We get that life and work are intertwined, so we want you feeling your best when you’re doing your best for our customers.
• Join the dream team – We're a fun, friendly, and super supportive – and we can’t wait to work with you!
• Perks that perk you up – Yes, we've got the usual stuff... but better! Think 4% KiwiSaver, the option to buy extra leave, paid volunteer days, free fruit at the office, top-notch Parental Leave, and free Life & Medical Insurance. How good?
• Grow as much as you want – We're all about helping you level up, with as much personal and professional development you’re ready to take on.

Applications close: Friday 20 June 2025

Applications will be reviewed as they are received. Early applications are encouraged, as screening and hiring may begin immediately.

Our ability to get the best out of people is what sets Powerco apart. We realise that candidates – especially from underrepresented and neurodiverse backgrounds – often won’t apply for roles unless they meet ALL the criteria. We encourage anyone who shares our passion for connecting communities to apply for any role that aligns to your strengths and interests. We will provide a safe space where you can bring your whole self to work and thrive.

If you would benefit from support or adjustments in order to participate equitably in the recruitment process, please phone [phone] or email [e-mail]

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