Customer Services Team Member (Fri - Sat)

Mitre 10; Lower Hutt; On-site; NZD 30,000 - 60,000; Part time

Job summary

A leading home improvement store in Wellington is seeking a Part-Time Customer Services Superstar. You will offer exceptional customer service, assist with transactions, and contribute to a positive shopping experience. Candidates should have a strong work ethic and a passion for customer service. The role is part-time, working Fridays and Saturdays, suitable for those seeking work-life balance.

Benefits

Staff buying privileges

Positive team culture

Qualifications

• Strong personal values aligned with company culture.
• Ability to communicate professionally with customers and team.
• Good physical fitness due to being on feet all day.

Responsibilities

• Offer exceptional service and assist customers with queries.
• Process customer transactions and assist with returns.
• Handle complaints and account queries.

Skills

Strong work ethic

Passion for customer service

Positive can-do attitude

Initiative

Dependable and reliable

Job description

Overview

Thank you for your interest in this position. This role is part-time and rostered on Fridays and Saturdays at Mitre 10 MEGA Petone. We have received your application from Indeed, and the next step will be communicated by email.

About Mitre 10 MEGA

Mitre 10 MEGA is New Zealand’s number one home improvement store. Mitre 10 MEGA Petone, Porirua, Upper Hutt and Mitre 10 Wainuiomata are family‑owned, fast growing organisations striving for excellence in our customers’ experience. We put our customers first and always go above and beyond. We want to keep growing our exceptional team with more exceptional talent. We strive for excellence by being customer obsessed, honest and fair, and working as one team.

A bit about the role

In this role you will need to have strong personal values aligned with ours and a work ethic that is second to none. We are looking for a Part-Time Customer Services Superstar to join our team. This role is rostered Friday & Saturdays.

On a daily basis you will be involved in offering our customers an exceptional service by using the knowledge you gain to answer queries and assist with purchasing decisions. You will need to have a passion for customer service, communicate professionally with the team and with customers, think on your feet, and come up with innovative solutions with the customer at the centre of your focus. This role also includes processing customer transactions, assisting with returns, handling complaints and account queries.

A bit about you

To fit into our ‘One Team’ culture you will need to:

• have a strong work ethic
• be passionate about creating a positive customer experience
• have a positive can-do attitude
• be able to use your initiative
• take ownership of tasks
• be dependable, reliable and flexible

You will need a good level of physical fitness, as you will be on your feet during the day. Being skilled and knowledgeable does not automatically make you an exceptional Team Member at Mitre 10 MEGA Petone. If you are new to the workforce or want to try something new that offers work/life balance and aligns with our ‘One Team’ culture, we want to hear from you.

Mitre 10 MEGA Petone is an alcohol and drug free workplace and successful applicants will be required to undergo pre-employment testing.

If, after reading this, you feel you have the values and attributes we are looking for and would enjoy taking advantage of our staff buying privileges, please click apply. We will be reviewing applications as they come through, so apply as soon as you can.