Customer Services & Operations Agent (Full-Time)

Avis Budget Group; Queenstown; On-site; NZD 30,000 - 60,000; Full time

Job summary

A leading car rental service in Queenstown is looking for a full-time Rental Operations Agent. This role involves customer interaction, rental transactions, and vehicle maintenance in a fast-paced environment. Ideal candidates will have exceptional customer service skills and a clean driver's licence. Training is provided, and rewarding benefits include a sales incentive scheme, wellbeing programs, and employee discounts.

Benefits

Employee discounts on car rental

Wellbeing program including life insurance

Uniform and parking provided

Qualifications

• Demonstrated experience in retail, hospitality, or customer service.
• Ability to follow procedures and adhere to company guidelines.

Responsibilities

• Interact with customers and market products and services.
• Complete rental transactions, contracts, and bookings.
• Inspect vehicles and ensure their readiness for customers.

Skills

Customer service skills

Ability to work in a fast-paced environment

Comfort with computer systems

Education

Full, clean, valid class 1 driver’s licence

Job description

Overview

Best of both worlds where you are not just sitting behind a desk all day! Based at Apex Car Rentals in Queenstown, we have a full-time position available for someone who has exceptional customer service skills and isn't afraid of hard work.

We operate 7 days a week, on a rotating roster so there will be a requirement for you to work early mornings (from 8 am), afternoons, nights (until 6.30 pm), weekends and public holidays as required.

• Permanent, Full-Time 40-hours per week position available (5 x 8-hour shifts per week)
• Entry level role with training provided
• Supportive, friendly, and caring culture

Responsibilities

As what we call a Rental Operations Agent you will be involved in all aspects of our business. This varied role covers both our front and back of house operations. On the counter you will be interacting with our customers, marketing products and services, completing rental transactions, contracts, and bookings. You will also inspect vehicles for damages and maintenance issues, drive and park our cars, and clean vehicles (interior and exterior) in the wash bay so they are ready for our customers.

What’s on offer

• $28.00 per hour, plus increase your earnings with our sales incentive scheme.

• Uniform and parking provided.

• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options

• Employee discounts on car rental across Avis Budget Group and our partners including access to discounts and offers from retailers and big brands.

• Full training provided to help you achieve your goals & reach your potential.

What we are looking for

• Full, clean, valid class 1 driver’s licence is essential for this role.

• Previous experience within retail, hospitality, customer service or similar roles

• Ability to work in a fast-paced environment while delivering exceptional customer service.

• Comfortable learning and using various computer systems to accurately input rental information (training will be provided)

• Ability to follow procedures and adhere to company guidelines and standards.

If you would like the opportunity to represent Avis Budget Group, then we want to hear from you! To put an application forward, please click Apply.

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Queenstown Otago New Zealand