Customer Services Officer

New Zealand Couriers; Tauranga; On-site; NZD 30,000 - 60,000; Full time

Job summary

A courier service provider in Mt Maunganui is seeking a full-time Customer Service Representative. You will be the first point of contact for customers, helping with queries, tracking deliveries, and ensuring excellent service. Ideal candidates have experience in customer service and strong communication skills. Shift is Monday to Friday, with occasional Saturdays.

Qualifications

• Previous experience in a customer service or contact centre role is preferred.
• Ability to work well under pressure and maintain a professional manner.
• Familiarity with courier or logistics operations is a bonus.

Responsibilities

• Respond to customer enquiries via phone, email, and online platforms.
• Track and trace parcels, providing delivery updates.
• Resolve delivery issues efficiently and professionally.

Skills

Customer service experience

Excellent communication

Problem-solving skills

Attention to detail

Organisational skills

Job description

This is a permanent full-time position based at our Mt Maunganui Depot. Monday to Friday, 8am to 5pm, and fortnightly Saturdays 8am to 11am.

We're looking for a passionate and customer-focused individual to join our dynamic Customer Services team. As a Customer Service Representative, you'll be the first point of contact for our customers, helping them with queries, tracking deliveries, resolving issues, and ensuring they receive the best possible service.

Responsibilities

• Respond to customer enquiries via phone, email, and online platforms
• Track and trace parcels and provide delivery updates
• Resolve delivery issues efficiently and professionally
• Liaise with couriers, depots, and internal teams to ensure smooth operations
• Maintain accurate records and follow up on outstanding matters
• Promote a positive customer experience with every interaction

What We\'re Looking For

• Previous experience in a customer service or contact centre role (preferred)
• Excellent communication and problem-solving skills
• A calm and professional manner under pressure
• Strong attention to detail and organisational skills
• Ability to work well in a team and independently
• Familiarity with courier or logistics operations is a bonus

How to Apply

If you\'re ready to deliver outstanding service and be part of a fast-paced, customer-driven team, we\'d love to hear from you! Apply now with your CV and a brief cover letter outlining why you\'re the perfect fit.