Customer Services Officer

New Zealand Couriers; New Zealand; On-site; NZD 50,000 - 70,000; Full time

Job summary

A New Zealand delivery service provider is seeking individuals for a customer services role. The ideal candidate must possess strong communication and problem-solving skills while focusing on customer satisfaction. This position involves handling queries professionally in a fast-paced environment, with a work schedule from Monday to Friday and rostered Saturday mornings. Applicants must be domiciled in New Zealand with the appropriate visa or permanent residence.

Benefits

Career pathway opportunities

Strong team culture

Qualifications

• Fast and accurate computer user.
• Ability to handle queries with professionalism.
• Domiciled in New Zealand with appropriate Visa or Permanent Residence.

Responsibilities

• Focus on performance and customer satisfaction.
• Relate well to customers and contractors.
• Look for solutions to meet customer needs.

Skills

Communication skills

Problem solving

Customer focus

Job description

We are proud of who we are and are looking for fast thinking, friendly and confident individuals to join our customer services team.

We provide a time sensitive service, so our people need to be calm and collected with good communication skills.

Hours: Monday to Friday 8am to 5pm with rostered Saturday mornings.

Ideally you will be a fast and accurate computer user, who can confidently handle queries with a high level of professionalism and accuracy.

You will put our customers first, by understanding issues, collaborating with other staff and contractors, and providing solutions to meet expectations.

Key Responsibilities and Requirements:

• A strong focus on performance and customer satisfaction levels
• Ability to relate well to customers and contractors
• A natural problem solver who will look for opportunities to meet customer needs

To apply, you must be domiciled in New Zealand with the appropriate Visa or Permanent Residence. Any appointment will be subject to a satisfactory drug test and security check.

New Zealand Couriers is part of the Freightways Group, which offers a strong team culture and genuine career pathway opportunities.

To apply, please submit your CV (including references) and application letter detailing your experience and what you are looking for in your next role and employer.

New Zealand Couriers is an Equal Opportunities Employer.