Customer Services and Administration Assistant

Terranota; Invercargill City; On-site; NZD 50,000 - 65,000; Full time

Job summary

A leading fence and gate system provider is seeking a Customer Service and Administration Assistant in Invercargill City. The role involves providing customer service, supporting the sales team, and ensuring customer needs are met. Ideal candidates will have experience in customer service and administration, with strong communication skills and a good fit for the team culture.

Benefits

Competitive remuneration and bonus package

Opportunities for career growth

Free doctor’s visits and flu vaccinations

Regular wellbeing initiatives

Great team culture

Qualifications

• Experience in customer service and administration.
• Proficient in data entry.
• Ability to build relationships and engage customers.

Responsibilities

• Provide front line customer service via phone and email.
• Support sales team with quotes and travel bookings.
• Ensure customer enquiries are followed up.

Skills

Excellent communication skills

Attention to detail

Teamwork

Solutions focused

Job description

Overview

Fentec has been designing, manufacturing, and delivering innovative and stylish fence and gate systems since the early 1990s. Utilising years of experience and traditional construction methods the Fentec range brings a cost effective, innovative, and stylish product offering to the market. We are a small team who strive for excellence (and do a pretty great job of it too!). We are part of a family owned group of businesses, who genuinely care about our people. We offer:

• A competitive remuneration and bonus package
• The opportunity to attend regular wellbeing initiatives and team events
• Free doctor’s visits and flu vaccinations
• A great team culture with fantastic work mates
• The opportunity to grow your career.

Role

The Role

We are currently looking for a Customer Service and Administration Assistant to join our team.

As the Customer Service and Administration Assistant for Fentec, you will play a key role in ensuring our customers continue to receive the excellent service they know and deserve!

Reporting to the Office Manager, you will be the first point of contact for our customers. You will:

• Provide front line customer service answering phone calls and responding to enquiries through email, the website chatbot and social media.
• Provide ongoing support to our customers, ensuring their enquiries are followed up on and their needs have been met.
• Provide support to our sales team, assisting with preparation of quotes, data entry to the CRM database and booking sales related travel including flights, accommodation and car hire.

About You

About You:

Your excellent communication skills and ability to build relationships will be put to good use in this role, keeping existing customers happy and engaging new customers by going the extra mile. You’ll have a good eye for detail and be solutions focused, always looking for better ways to do things.

As we are a small team, more than anything we need someone who is a good team fit! You’ll have a great sense of humour, be great at your role and downright awesome like the rest of us!

If this sounds like you, we would love to hear from you.

Apply online via Seek.

Additional Information

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

• How many years' experience do you have as a Customer Service and Administration Officer?
• Which of the following statements best describes your right to work in New Zealand?
• Do you have experience in administration?
• Do you have customer service experience?
• Do you have data entry experience?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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