Customer Services Administrator

UCC Coffee ANZ; Auckland; Hybrid; NZD 30,000 - 60,000; Part time

Job summary

A dynamic coffee company is seeking a Customer Service Admin for a 3-month fixed-term role based in Auckland. This hybrid position involves key account service order administration and customer support across multiple platforms. The ideal candidate will excel in communication and possess a solutions-focused approach, tackling customer inquiries efficiently. Experience in customer service or administration is a plus. Join us and make a real impact during our peak volume period.

Qualifications

• Sharp written and verbal communication skills.
• A steady, solutions-focused approach to customer service.
• Confidence in using multiple systems and email platforms.
• Reliability and a proactive work ethic.

Responsibilities

• Assigning support tickets and monitoring the customer service inbox.
• Keying standard service orders for key accounts.
• Responding to customer inquiries via phone and email.
• Processing requests quickly and accurately using internal systems.

Skills

Written communication

Verbal communication

Customer service

Attention to detail

Organizational skills

Job description

We’re looking for a Customer Service Admin to jump into a 3-month fixed-term role and help us stay ahead of the curve during a peak volume period. If you're organised, proactive, and love getting things done, this is your chance to make a real impact.

You’ll be working behind the scenes on key account service orders, assigning support tickets, and helping us stay on top of the group inbox. You'll also be ready to jump on customer calls when needed -keeping the experience smooth for customers.

The details:

• 3-month fixed term
• 20 hours a week, spread over 3-4 days
• Start time from 9am
• Based in our East Tamaki office for initial training period, then hybrid model

What you’ll be doing (approx. 70% admin / 30% calls):

• Assigning support tickets and monitoring the group customer service inbox
• Keying standard service orders for key accounts
• Responding to customer enquiries via phone and email
• Processing requests quickly and accurately using internal systems
• Providing clear, friendly communication that puts customers at ease
• Supporting our busy team with admin tasks as needed

What you’ll bring:

• Sharp written and verbal communication
• A steady, solutions-focused approach to customer service
• Confidence working with multiple systems and email platforms
• Reliability – you're the kind of person who shows up and gets stuck in

Bonus points for:

• Previous experience in admin or customer service roles
• Familiarity with ticketing systems or service/order entry platforms

Sound like you? Apply now and help us keep things moving with efficiency and care.

You must have the right to work in NZ and be able to work from the office across the duration of the contract.

Agencies – we’ve got this one covered.