Customer Services Administrator

UCC Coffee Australia & New Zealand; Auckland; Hybrid; NZD 30,000 - 60,000; Part time

Job summary

A leading coffee company in Auckland is seeking a Customer Service Admin for a 3-month fixed-term contract. This part-time role involves assigning support tickets, responding to customer enquiries, and providing effective communication. Ideal candidates should have strong communication skills, reliability, and a customer-centered approach. The position offers the opportunity to work in a hybrid model after initial training.

Qualifications

• Experience in admin or customer service roles preferred.
• Familiarity with ticketing systems or service/order entry platforms is a plus.

Responsibilities

• Assign support tickets and monitor customer service inbox.
• Key standard service orders for key accounts.
• Respond to customer enquiries via phone and email.
• Process requests quickly and accurately.
• Provide clear, friendly communication.
• Support the team with admin tasks.

Skills

Sharp written and verbal communication

Solutions-focused approach to customer service

Confidence with multiple systems

Reliability

Job description

Overview

We’re looking for a Customer Service Admin to jump into a 3-month fixed-term role and help us stay ahead of the curve during a peak volume period. If you're organised, proactive, and love getting things done, this is your chance to make a real impact.

Details

• 3-month fixed term
• 20 hours a week, spread over 3-4 days
• Start time from 9am
• Based in our East Tamaki office for initial training period, then hybrid model

What you’ll be doing

• Assigning support tickets and monitoring the group customer service inbox
• Keying standard service orders for key accounts
• Responding to customer enquiries via phone and email
• Processing requests quickly and accurately using internal systems
• Providing clear, friendly communication that puts customers at ease
• Supporting our busy team with admin tasks as needed

What You’ll Bring

• Sharp written and verbal communication
• A steady, solutions-focused approach to customer service
• Confidence working with multiple systems and email platforms
• Reliability – you're the kind of person who shows up and gets stuck in

Bonus Points For

• Previous experience in admin or customer service roles
• Familiarity with ticketing systems or service/order entry platforms

Sound like you? Apply now and help us keep things moving with efficiency and care.

You must have the right to work in NZ and be able to work from the office across the duration of the contract.

Agencies – we’ve got this one covered.