Customer Services

Mediterranean Shipping Company; Christchurch; On-site; NZD 30,000 - 60,000; Full time

Job summary

A global shipping leader in Christchurch is seeking a customer service professional to manage shipping requirements and provide exceptional support. The ideal candidate has excellent attention to detail, strong interpersonal skills, and the ability to work under pressure. This role includes opportunities for growth, a positive team culture, and benefits like health insurance. Join us to contribute to a vibrant team environment while delivering top-notch customer care.

Benefits

Southern Cross health insurance

Positive team culture

Opportunities for growth

Qualifications

• Experience in customer service required.
• Ability to meet strict deadlines.
• Commitment to high quality service.

Responsibilities

• Coordinate customer shipping requirements.
• Process bookings in a timely manner.
• Respond to a range of customer queries.

Skills

Ability to work under pressure

Excellent attention to detail

Strong interpersonal skills

Professional communication skills

Intermediate Microsoft Office Suite

Job description

Overview

MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees.

With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.

Our mission statement

We are committed to connecting the world through reliable, sustainable and innovative shipping and logistics solutions while putting people and the planet first.

For more information visit www.msc.com

We are on the look out for the next customer service guru to join our dynamic fast paced team! You will be part of an environment where we foster and support a positive team culture, work hard and have fun.

Bring your passion and enthusiasm for giving our customers a unique MSC experience with your high attention to detail, resilience and ability to build both internal and external relationships.

What’s in it for you?

We are a team who work hard but also like to have a few laughs

Opportunities to grow, move and learn within the company across the business

Southern Cross health insurance provided

Work in the vibrant hub of the central city

We are committed to the wellbeing of our teams including the use of "sit/stand" desks, fresh fruit, monthly employee recognition program to name a few

Primary task and responsibilities

Coordination of all our customers shipping requirements

Timely processing of bookings for our customers

Respond to a wide range of customer queries

Skills & experience

Ability to work under pressure and to strict deadlines

Excellent attention to detail

Strong interpersonal skills with the ability to liaise at all levels

Strong commitment to providing high quality customer service

Professional and courteous communication skills

Intermediate computer literacy in Microsoft Office Suite

At MSC, people are the heart of our business. We are not only dedicated to recruiting the right people into the right roles, but also to providing training and support our teams need to progress their careers in line with their own goals and aspirations.

If this sounds interesting to you and you want to join a highly successful global business, then we would like to hear from you.

To Apply

If you are ready to set sail on this new opportunity, please submit your resume with a covering letter detailing your relevant experience and qualifications.

MSC New Zealand is an equal opportunity employer, committed to developing and maintaining a diverse workforce. We encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.

The successful applicant will be required to consent to a criminal check being completed before employment is offered.

Overseas applications and non-New Zealand residents, please also note that you must be legally entitled to work in New Zealand to be considered for this position.

Job-related questions

Your application will include the following questions:

• How many years' experience do you have as a Customer Service Role?
• Which of the following Microsoft Office products are you experienced with?
• Do you have customer service experience?
• Which of the following statements best describes your right to work in New Zealand?
• What’s your expected annual base salary?
• How much notice are you required to give your current employer?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

Researching careers? Find all the information and tips you need on career advice.