Customer Service Team Member

Mitre 10; Nelson; On-site; NZD 25,000 - 35,000; Part time

Job summary

A leading home improvement store in Nelson is seeking a dedicated customer service representative for a 32-hour per week role. You will support customers at the checkouts, help with service desk queries, and assist with online orders. The ideal candidate has excellent customer service skills and a bright personality, ensuring every customer experience is outstanding. This position involves some shift supervision, contributing to a fantastic team culture.

Benefits

Team wellness support programs

Staff buying privileges

Vibrant social club

Regular team BBQs

Qualifications

• A passion for customer service excellence.
• Bright and bubbly personality.
• Excellent communication skills.
• Organised, reliable with good time management.

Responsibilities

• Serve customers at the checkouts and assist with queries at the customer service desk.
• Assist with online and special orders.
• Supervise shifts for the customer service and checkouts teams.

Skills

Customer service excellence

Communication

Team player

Computer skills

Time management

Attention to detail

Job description

This is your opportunity to join Nelson's leading home improvement store. Put your excellent customer service skills to work and become part of our successful team.

Based at the customer service desk and at the checkouts, you will be responsible for serving customers on the checkouts, assisting with queries at the customer service desk, and also assisting with online and special orders. We are looking for that special person keen to provide outstanding customer service to every customer whether it's face to face, online, or over the phone. This role does involve some shift supervision and opening and closing shifts for the customer service and checkouts teams.

• A passion for customer service excellence;
• Bright and bubbly personality;
• Excellent communication skills;
• A team player;
• Good computer skills as you will need to learn various Mitre 10 systems;
• Organised, & reliable with good time management skills;
• A high level of accuracy and attention to detail;
• A quick and alert mind, with the ability to adapt and be flexible;
• A willingness to learn.

Our culture – We have a fantastic culture and support network, a vibrant social club, staff buying privileges and team wellness support programs. Regular team BBQs at work are the norm so come and join our family atmosphere!

This is a 32 hour per week role, Wednesday to Saturday.

Please apply via this website.