Customer Service Specialist - Part-time - Fixed Term

KiwiRail Freight; Picton; On-site; NZD 60,000 - 80,000; Part time

Job summary

A leading transportation company in Picton is seeking a part-time Customer Service Specialist for a fixed-term role from November 2025 to April 2026. The ideal candidate will provide exceptional customer service to passengers, coordinate bookings, and assist with ticketing. This role requires strong communication skills and the ability to maintain composure in high-stress situations. Competitive penal rates are offered, ideal for those looking to balance work and summer activities.

Benefits

Work/life balance

Great experience for your CV

Competitive penal rates

Qualifications

• Exceptional customer service skills with a can-do attitude.
• Ability to think on your feet in a fast-paced environment.
• Strong customer focus with ability to relate to people at all levels.

Responsibilities

• Provide exceptional customer service to passengers.
• Coordinate passenger bookings and assist with ticketing.
• Ensure luggage is properly labelled and looked after.

Skills

Customer service skills

Problem-solving

Communication skills

Attention to detail

Ability to multi-task

Job description

Title: Customer Service Specialist - Part-time - Fixed Term

Customer Service Specialist – part-time – fixed term

• Shift work – 24/7 (will include weekends and public holidays)
• Fixed term contracts available varying from 40 hour/fortnight to 50 hour/fortnight
• Starting early November 2025 to end April 2026 (or part thereof)
• Wellington based

At KiwiRail, we connect New Zealanders sustainably, powering economic growth and ensuring vital freight and passenger services run smoothly. Our mission, 'Stronger Connections, Better New Zealand,' highlights our dedication to sustainability and community well-being.

Our people make KiwiRail exceptional. By fostering a diverse, inclusive, and supportive workplace, we empower everyone to contribute their best. If you’re passionate about innovation and safety, we'd love to welcome you onboard.

We have great summer opportunities for motivated Customer Service Specialists to join our team on a part-time, fixed-term basis, looking after our Interislander passengers and their luggage. Ideally, we need you on board from early November 2025 to end of April 2026, or earlier by negotiation.

You’ll not only provide exceptional customer service delivery to our passengers, you will also:

• Coordinate passengers and their bookings
• Assist with ticketing and check-in services for both passengers, their vehicles and commercial vehicles
• Ensure passenger’s luggage is well looked after and properly labelled
• Provide general travel advice and information to our passengers

We are looking for people with exceptional customer service skills and a can-do attitude who are passionate about the service they deliver.

To be successful in this role, you must:

• Be able to think on your feet in a fast-paced environment
• Have a strong customer focus with the ability to relate to people at all levels
• Have a sense of urgency and work with speed and accuracy
• Be a great problem solver
• Maintain your composure and help keep passengers calm in high stress situations
• Have impeccable attention to detail and a talent for multi-tasking
• Have exemplary communication and interpersonal skills
• Have a moderate level of physical fitness as lifting of passenger's luggage is required

Nōu te rourou | What's in it for you:

• Part-time gives you work/life balance – a chance to earn and still enjoy the summer weather
• Great experience to add to your CV
• Fantastic penal rates (double time on Sun, time and a half on Sat, and time and a quarter for weekday night shifts)

Kua rite, kia rite | Ready to Make a Difference?

Please note we will be shortlisting and interviewing as we advertise, so be in quick with your application!