Customer Service Representative - Takanini

Amplifon; Auckland; On-site; NZD 30,000 - 60,000; Full time

Job summary

A leading audiology services provider in Auckland is seeking a full-time customer service representative. This role involves managing front desk duties, scheduling appointments, and conducting basic hearing screenings. The ideal candidate should have experience in customer service, strong communication skills, and a valid driver's license. Benefits include free hearing aids and discounted health insurance. Apply now with your CV and covering letter.

Benefits

Free top-range hearing aids

Discounted health insurance

Yearly flu vaccinations

Employee Assistance Program

Qualifications

• Experience in a client-facing position.
• Clear professional communication style.
• Strong administration and data entry skills.
• Flexibility and a valid driver’s license.

Responsibilities

• Manage front desk responsibilities and customer greetings.
• Schedule appointments and handle hearing aid repairs.
• Conduct basic hearing screenings.

Skills

Customer service experience

Professional communication

Administration skills

Attention to detail

Phone and face-to-face communication

Organizational skills

Time management

Job description

Overview

Dilworth Hearing, (part of the Amplifon Group) has been providing paediatric and adult audiology services in New Zealand for over 50 years. We have 20 clinics nationwide and consider customer service to be the single most important aspect of our business.

About the role

This is a full-time position working Monday to Friday (8:00 am to 5:00 pm) based from our Takanini clinic, and covering other clinics as required. The role is fast paced and varied, including front desk responsibilities, greeting all our customers, scheduling of appointments, handling hearing aid repairs and over the counter sales, alongside conducting basic hearing screening. A valid driver’s license and access to a vehicle is a requirement for this role.

What you’ll need to be successful

• Previous experience in a client facing customer service or retail position
• Clear professional communication style
• Strong administration skills
• Attention to detail and accurate data entry skills
• A great phone manner and a warm face to face communication style.
• Flexibility, a valid driver’s license and access to a vehicle to cover other clinics as required
• Highly organised with good time management

Benefits

• A values-driven, supportive culture and team who will support your own professional journey with the opportunity to progress through the business
• Be part of a team that genuinely cares about what they do
• Be part of a close-knit team
• While you’re employed at Amplifon NZ, receive free top of the range hearing aids (and a discount for family!)
• Discounted Southern Cross Health insurance
• Yearly flu vaccinations
• Free access to our Employee Assistance Program
• Help people everyday experience the joy of better hearing

We will provide you with full training, a competitive salary and an organisation you can be proud to work for.

Apply today with your CV and covering letter.