Customer Service Representative - Part Time

Vet NZ Ltd; Invercargill City; On-site; NZD 45,000 - 60,000; Full time

Job summary

A leading veterinary clinic in Invercargill seeks a Customer Service Representative to join their dedicated team. This role involves providing exceptional service to clients, managing appointments, and supporting clinic operations. Ideal candidates will demonstrate strong communication skills and a customer-focused attitude in a busy environment.

Benefits

Generous discounts

Wellbeing support

Career development opportunities

Flexible work environment

Qualifications

• Previous experience in customer service and/or administration, preferably in the agriculture or veterinary sector.
• Confident communicator with strong attention to detail and time management.
• Ability to multitask and prioritize workloads effectively.

Responsibilities

• Deliver friendly service to clients in-person, by phone, or via email.
• Book animal consultations accurately and efficiently.
• Support urgent care walk-ins and handle customer retail inquiries.

Skills

Professionalism

Empathy

Communication

Multitasking

Tools

Microsoft 365

Job description

Join a team where your work truly makes a difference — for clients, animals, and the wider rural community. At VetSouth, we’re more than a vet clinic — we’re a trusted partner for clients across Southland and Otago. We’re looking for a full-time customer service and team focused person to join our Invercargill clinic as a Customer Service Representative.

About the Role:

As our Customer Service Representative, you’ll be at the front-line reception area, representing our business and supporting our clients with professional, friendly and efficient service. This is a perfect role for someone that likes variety in their day and being busy.

Hours: Wednesday 4pm-8pm, Thursday 8.30an - 5.30pm. Saturday 9am - 1pm

Key Responsibilities:

• Delivering friendly, efficient service to clients visiting our clinic and by phone or email
• Booking in animal consultations with efficiency and accuracy
• Support the team in managing urgent and/or critical care walk ins
• Handling customer retail enquiries

Key Skills Required:

• A high degree of professionalism, empathy and resilience
• A high degree of accuracy in data input
• Top rate communication skills, both verbal and written
• Ability to multitask and prioritise

What You’ll Bring:

• Previous experience in customer service and/or administration (agriculture or vet sector experience is a bonus).
• Confident communicator who builds rapport easily and can manage multiple tasks.
• A strong team player who enjoys supporting others to do their best work.
• Excellent attention to detail and time management skills.
• Strong Microsoft 365 suite skills or willingness to learn.

Why VetSouth?

• A close-knit, values-driven team that’s here for good — for clients, communities, and animals.
• Great staff benefits including generous discounts and wellbeing support.
• Career development and training opportunities.
• A fun, flexible, and supportive work environment where your contributions matter.

Ready to join the team that keeps farms running and animals healthy? Applications close 3 July 2025, so get your application in quick!