Customer Service Representative - Palmerston North

Fletcher Building Limited; Palmerston North; On-site; NZD 50,000 - 65,000; Full time

Job summary

A leading company in the building industry is seeking a dedicated individual for a varied role focusing on customer deliveries and sales support. This permanent full-time position offers a competitive salary and development opportunities within the Fletcher Building Group. Ideal candidates will possess strong customer service skills and a full New Zealand driver’s license.

Benefits

Competitive hourly rate and staff-buying privileges

Development opportunities within the Fletcher Building Group

Employment Education Fund

Health & Wellbeing initiatives

Qualifications

• Experience in customer service, retail sales, or warehousing is preferred.
• Knowledge in plumbing or drainage is ideal but not essential.
• Forklift experience is advantageous.

Responsibilities

• Complete deliveries directly to customers.
• Support inventory management and inwards goods.
• Organise products for delivery and check receipts.

Skills

Customer service

Teamwork

Interpersonal skills

Physical fitness

Education

Full New Zealand driver’s license

Job description

This is a varied role working across the whole branch, with a main focus on completing deliveries directly to customers. The role also involves sales on the Trade Counter, Cycle Counting, Inwards Goods, Stocking and Rotating products on shelves, Loading/Unloading products, and other branch duties.

1. Ensure customers, including trades, businesses, and homeowners, are greeted with a cheerful smile and exceptional service.
2. Support the team with inventory management, inwards goods, and deliveries.
3. Organise products and prepare them for delivery.
4. Accurately check and receipt products into our systems.

This is a permanent full-time role, offering 40 hours per week, Monday to Friday from 7:30 am to 4:30 pm, with rostered Saturdays.

About you:

To succeed in this role, you should have a customer-focused attitude and strong work ethic. You will work closely and flexibly with our team, demonstrating excellent teamwork skills. Additionally, you should possess:

• Knowledge or experience in plumbing or drainage is ideal but not essential.
• Proven experience in customer service, retail sales, hospitality, inward goods, or warehousing.
• Physical fitness for manual handling and heavy lifting.
• Strong interpersonal skills and ability to build rapport with customers.
• Confidence with computers and learning new systems.

A full New Zealand driver’s license is essential. Forklift experience and license are advantageous.

Benefits include:

• Competitive hourly rate and staff-buying privileges.
• Development opportunities within the Fletcher Building Group.
• Employment Education Fund.
• Health & Wellbeing initiatives, including an Employee Assistance Program.

Please note: A pre-employment medical, including drug test and criminal background check, is required, along with the legal right to work in NZ indefinitely.

We celebrate diversity and are committed to creating an inclusive environment for all employees across our branches throughout New Zealand.