Customer Service Representative - Noel Leeming, Riccarton (Part-time)

The Warehouse Group; Christchurch; On-site; NZD 45,000 - 55,000; Full time

Job summary

A leading retail organization is seeking a Customer Service Representative in Christchurch. This role involves assisting customers with queries and ensuring excellent service. Ideal candidates will possess strong interpersonal skills, the ability to resolve issues calmly, and a positive attitude. Benefits include discounts, leave for community service, and opportunities for career progression.

Benefits

Awesome Warehouse Group discount card

One day of paid leave for volunteering

Birthday leave

Access to free confidential counseling

Career progression opportunities

Qualifications

• Proven experience in retail, hospitality, or a customer-facing role.
• A positive, can-do attitude.
• Experience using a point of sales system is beneficial.

Responsibilities

• Assisting customers at the counter with questions about payments.
• Helping with service repairs and sales inquiries.
• Proactively addressing and resolving customer concerns.

Skills

Strong interpersonal skills

Excellent communication skills

Ability to remain calm under pressure

Familiarity with technology

Tools

Point of sales system

Job description

Overview

Noel Leeming is New Zealand's leading electronics and appliance retailer, with stores across the country. As part of The Warehouse Group, you are not only part of the Noel Leeming brand but also part of the wider team across three major brands, offering countless opportunities to grow and connect.

Our stores offer a wide range of products, and our Passionate Experts provide end-to-end service from offering support and advice to delivering and installing purchases. Customers rely on us to help them walk away with the perfect product to suit their needs.

What Will You Be Doing?

We’re on the lookout for a Customer Service Representative who loves tackling problems and thrives on challenges. The main responsibilities for this role include:

• Assisting customers at the counter with questions about payments, such as hire purchases and credit applications.
• Helping with service repairs and sales inquiries.
• Proactively addressing and resolving customer concerns.
• Supporting administrative tasks.

You’ll be an important part of our team, working to resolve customer issues and making sure we meet their expectations.

Who Are We Looking For?

This role is perfect for individuals with strong interpersonal skills who can remain calm under pressure, as you'll sometimes need to find the right words to resolve customer issues.

This position involves making calls to customers and handling various administrative tasks, so having a friendly phone manner along with strong written and verbal communication skills is a must. The ability to quickly learn computer systems and a genuine interest in technology are essential!

Above all, you will be a passionate team player who takes pride in delivering a memorable experience to our customers.

Qualifications

Ideally, you will have:

• Proven experience in retail, hospitality, or a customer-facing role
• Excellent Communication Skills
• A positive, can-do attitude
• The ability to undertake heavy lifting, climb ladders and be on your feet for long periods of time
• A passion for helping others and your team
• Experience using a point of sales system is beneficial
• An interest in tech

Additional Information

What can Noel Leeming offer you?

• Team Card: Awesome Warehouse Group discount card for all our brands
• Here for Good Leave: You will have one day of paid leave every year to volunteer and do good in your community.
• Birthday Leave: To celebrate and recognize your special day, you will be entitled to a day of paid leave each year to celebrate your birthday.
• Counseling: Through Benestar, you can access free confidential counseling and advice.
• Career Progression: an excellent stepping stone into other internal opportunities.
• Plus loads more!