Customer Service Representative - Noel Leeming, Northlink (Part-time)

The Warehouse Group; Papanui-Innes Community; On-site; NZD 30,000 - 39,000; Part time

Benefits offered by this job

Team Card discount

Here for Good Leave

Birthday Leave

Counseling

Career Progression

Job summary

Noel Leeming is seeking a Customer Service Representative at Northlink for a part-time, permanent role. You’ll work Wednesday and Thursday for 6 hours, helping customers with payments, hire purchases, and credit applications while assisting with repairs, sales questions, and everyday admin tasks.

You’ll thrive with strong interpersonal skills, a friendly phone manner, and clear written and verbal communication. Tech interest and teamwork are essential.

Qualifications

• Proven experience in retail, hospitality, or a customer-facing role.
• Friendly phone manner and clear written/verbal communication.
• Comfortable learning and using computer systems.
• Interest in technology and products to assist customers.
• Ability to work in a team and deliver a memorable customer experience.

Responsibilities

• Assisting customers at the counter with questions about payments, hire purchases and credit applications.
• Helping with service repairs and sales inquiries.
• Proactively addressing and resolving customer concerns.
• Supporting administrative tasks.

Skills

Strong interpersonal skills

Good phone manner

Written and verbal communication

Customer-facing experience

Tech-savvy

Tools

Point of Sale System

Job description

Customer Service Representative - Noel Leeming, Northlink (Part-time)

• Part-time
• Contract Type: Permanent

Noel Leeming is New Zealand's leading electronics and appliance retailer, with stores across the country. As part of The Warehouse Group,you are not only part of the Noel Leeming brand but also part of the wider team across three major brands, offering countless opportunities to grow and connect.

Our stores offer a wide range of products, and our Passionate Experts provide end-to-end service from offering support and advice to delivering and installing purchases. Customers rely on us to help them walk away with the perfect product to suit their needs.

Hours of Work

• Wednesday & Thursday 6 hours

What Will You Be Doing?

We’re on the lookout for a Customer Service Representative who loves tackling problems and thrives on challenges. The main responsibilities for this role include:

• Assisting customers at the counter with questions about payments, such as hire purchases and credit applications.
• Helping with service repairs and sales inquiries.
• Proactively addressing and resolving customer concerns.
• Supporting administrative tasks.

You’ll be an important part of our team, working to resolve customer issues and making sure we meet their expectations.

Who Are We Looking For?

This role is perfect for individuals with strong interpersonal skills who can remain calm under pressure, as you'll sometimes need to find the right words to resolve customer issues.

This position involves making calls to customers and handling various administrative tasks, so having a friendly phone manner along with strong written and verbal communication skills is a must. The ability to quickly learn computer systems and a genuine interest in technology are essential!

Above all, you will be a passionate team player who takes pride in delivering a memorable experience to our customers.

Ideally, you will have:

• Proven experience in retail, hospitality, or a customer-facing role
• The ability to undertakeheavy lifting, climbladders and beon your feet for long periods of time
• A passion for helping others and your team
• Experience using a point of sales system is beneficial
• An interest in tech

What can Noel Leeming offer you?

• Team Card: Awesome Warehouse Group discount card for all our brands
• Here for Good Leave: You will have one day of paid leave every year to volunteer and do good in your community.
• Birthday Leave: To celebrate and recognize your special day, you will be entitled to a day of paid leave each year to celebrate your birthday.
• Counseling: Through Benestar,you can access free confidential counseling and advice.
• Career Progression: an excellent steeping stone into other internal opportunities.