Customer Service Representative - Noel Leeming, Hornby (Full-time)

Noel Leeming; Christchurch; On-site; NZD 30,000 - 60,000; Full time

Job summary

A leading electronics retailer in Christchurch is seeking a Customer Service Representative to assist customers and resolve inquiries. The ideal candidate will have proven experience in customer-facing roles, excellent communication skills, and the ability to remain calm under pressure. This position offers opportunities for career progression and various employee benefits including leave for volunteering and birthdays.

Benefits

Warehouse Group discount card

Paid volunteer leave

Birthday leave

Access to free confidential counseling

Career progression opportunities

Qualifications

• Proven experience in retail, hospitality, or a customer-facing role.
• Friendly phone manner and strong written and verbal communication skills.
• Willingness to undertake heavy lifting and be active throughout the day.

Responsibilities

• Assist customers at the counter with inquiries.
• Resolve customer concerns proactively.
• Support administrative tasks.

Skills

Interpersonal skills

Communication skills

Ability to remain calm under pressure

Team player

Tools

Point of Sales system

Job description

Overview

Noel Leeming is New Zealand's leading electronics and appliance retailer, with stores across the country. As part of The Warehouse Group, you are not only part of the Noel Leeming brand but also part of the wider team across three major brands, offering countless opportunities to grow and connect.

Our stores offer a wide range of products, and our Passionate Experts provide end-to-end service from offering support and advice to delivering and installing purchases. Customers rely on us to help them walk away with the perfect product to suit their needs.

Responsibilities

We’re on the lookout for a Customer Service Representative who loves tackling problems and thrives on challenges. The main responsibilities for this role include:

• Assisting customers at the counter with questions about payments, such as hire purchases and credit applications.
• Helping with service repairs and sales inquiries.
• Proactively addressing and resolving customer concerns.
• Supporting administrative tasks.

You’ll be an important part of our team, working to resolve customer issues and making sure we meet their expectations.

Qualifications

This role is suitable for individuals with strong interpersonal skills who can remain calm under pressure, and who can resolve customer issues with the right words.

This position involves making calls to customers and handling various administrative tasks, so a friendly phone manner, strong written and verbal communication skills, and the ability to quickly learn computer systems are essential. An interest in technology and being a team player who delivers a memorable customer experience are important.

Ideally, you will have:

• Proven experience in retail, hospitality, or a customer-facing role
• Excellent Communication Skills
• A positive, can-do attitude
• The ability to undertake heavy lifting, climb ladders and be on your feet for long periods of time
• A passion for helping others and your team
• Experience using a point of sales system is beneficial
• An interest in tech

Benefits

What can Noel Leeming offer you?

• Team Card: Awesome Warehouse Group discount card for all our brands
• Here for Good Leave: You will have one day of paid leave every year to volunteer and do good in your community.
• Birthday Leave: To celebrate and recognize your special day, you will be entitled to a day of paid leave each year to celebrate your birthday.
• Counseling: Through Benestar, you can access free confidential counseling and advice.
• Career Progression: an excellent steeping stone into other internal opportunities.
• Plus loads more!