Customer Service Representative - Noel Leeming, Hornby (Full-time)

The Warehouse Group; Christchurch; On-site; NZD 45,000 - 55,000; Full time

Job summary

A major retail company in New Zealand seeks a customer support team member for their Noel Leeming stores. Responsibilities include assisting with payments, repairs, and customer inquiries. Ideal candidates have retail experience and excellent communication skills. Benefits include a discount card, special leave for community service and birthdays, and opportunities for career progression.

Benefits

Warehouse Group discount card

Paid volunteer leave

Birthday leave

Access to free counseling

Career progression opportunities

Qualifications

• Proven experience in retail, hospitality, or a customer-facing role.
• Excellent communication skills.
• A positive, can-do attitude.

Responsibilities

• Assisting customers at the counter with questions about payments.
• Helping with service repairs and sales inquiries.
• Proactively addressing and resolving customer concerns.
• Supporting administrative tasks.

Skills

Proven experience in retail or customer-facing role

Excellent communication skills

Positive, can-do attitude

Ability to undertake heavy lifting

Experience using a point of sale system

Interest in tech

Job description

Overview

Noel Leeming is New Zealand's leading electronics and appliance retailer, with stores across the country. As part of The Warehouse Group, you are not only part of the Noel Leeming brand but also part of the wider team across three major brands, offering countless opportunities to grow and connect.

Our stores offer a wide range of products, and our Passionate Experts provide end-to-end service from offering support and advice to delivering and installing purchases. Customers rely on us to help them walk away with the perfect product to suit their needs.

Responsibilities

• Assisting customers at the counter with questions about payments, such as hire purchases and credit applications.
• Helping with service repairs and sales inquiries.
• Proactively addressing and resolving customer concerns.
• Supporting administrative tasks.

You’ll be an important part of our team, working to resolve customer issues and making sure we meet their expectations.

Qualifications

• Proven experience in retail, hospitality, or a customer-facing role
• Excellent communication skills
• A positive, can-do attitude
• The ability to undertake heavy lifting, climb ladders and be on your feet for long periods of time
• A passion for helping others and your team
• Experience using a point of sale system is beneficial
• An interest in tech

What We Offer / Benefits

• Team Card: Awesome Warehouse Group discount card for all our brands
• Here for Good Leave: One day of paid leave every year to volunteer and do good in your community
• Birthday Leave: One day of paid leave each year to celebrate your birthday
• Counseling: Through Benestar, access to free confidential counseling and advice
• Career Progression: An excellent stepping stone into other internal opportunities
• Plus loads more!