Customer Service Representative - Noel Leeming, Blenheim

Noel Leeming; Blenheim; On-site; NZD 42,000 - 58,000; Full time

Benefits offered by this job

Discount card

Here for Good Leave

Birthday Leave

Counseling

Career progression

Loads more

Job summary

Noel Leeming in Marlborough is seeking a friendly Customer Service Representative who enjoys solving problems and helping customers. You will assist at the counter with payments, hire purchases, and credit applications, support service repairs and sales inquiries, and work to resolve issues while providing a memorable shopping experience.

The role emphasizes strong interpersonal skills, calm under pressure, a friendly phone manner, and the ability to learn computer systems quickly.

Qualifications

• Proven experience in retail, hospitality, or a customer-facing role.
• Excellent communication skills.
• Positive, can-do attitude.
• The ability to undertake heavy lifting, climb ladders and be on your feet for long periods of time.
• A passion for helping others and your team.
• Experience using a point of sales system is beneficial.
• An interest in tech.

Responsibilities

• Assisting customers at the counter with questions about payments, such as hire purchases and credit applications.
• Helping with service repairs and sales inquiries.
• Proactively addressing and resolving customer concerns.
• Supporting administrative tasks.

Skills

Customer-facing experience

Strong communication skills

Positive attitude

Team player

Tools

POS system

Job description

Job Description

Te kaupapa o te tūranga – About the role

Hours of work:

• Monday 8:30am - 6:00pm
• Thursday & Friday 8:30am - 6:00pm
• Saturday & Sunday 8:30am - 6:30pm

What Will You Be Doing?

We’re on the lookout for a Customer Service Representative who loves tackling problems and thrives on challenges. The main responsibilities for this role include:

• Assisting customers at the counter with questions about payments, such as hire purchases and credit applications.
• Helping with service repairs and sales inquiries.
• Proactively addressing and resolving customer concerns.
• Supporting administrative tasks.

You’ll be an important part of our team, working to resolve customer issues and making sure we meet their expectations.

Who Are We Looking For?

This role is perfect for individuals with strong interpersonal skills who can remain calm under pressure, as you'll sometimes need to find the right words to resolve customer issues.

This position involves making calls to customers and handling various administrative tasks, so having a friendly phone manner along with strong written and verbal communication skills is a must. The ability to quickly learn computer systems and a genuine interest in technology are essential!

Above all, you will be a passionate team player who takes pride in delivering a memorable experience to our customers.

Qualifications

Ideally, you will have:

• Proven experience in retail, hospitality, or a customer-facing role
• Excellent Communication Skills
• A positive, can-do attitude
• The ability to undertake heavy lifting, climb ladders and be on your feet for long periods of time
• A passion for helping others and your team
• Experience using a point of sales system is beneficial
• An interest in tech

Additional Information

What can Noel Leeming offer you?

• Team Card: Awesome Warehouse Group discount card for all our brands
• Here for Good Leave: You will have one day of paid leave every year to volunteer and do good in your community.
• Birthday Leave: To celebrate and recognize your special day, you will be entitled to a day of paid leave each year to celebrate your birthday.
• Counseling: Through Benestar, you can access free confidential counseling and advice.
• Career Progression: an excellent steeping stone into other internal opportunities.
• Plus loads more!