Customer Service Representative (Dimond, Auckland)

Fletcher Steel; Auckland; On-site; NZD 50,000 - 65,000; Full time

Job summary

A leading manufacturer in the construction industry is seeking a passionate Customer Service Representative to join their Auckland team. This role involves direct interaction with customers, providing exceptional service, processing orders, and ensuring customer satisfaction. The ideal candidate will have experience in a customer-focused position, excellent communication skills, and a solid understanding of technical product inquiries. Join a diverse team that values safety and offers opportunities for career advancement.

Benefits

Opportunities for career advancement

Weekends off

Staff benefits

Qualifications

• Previous experience in customer service, preferably in the roofing/building industry.
• Ability to handle technical product inquiries.
• Proficient with computers and excellent organizational skills.

Responsibilities

• Secure sales and support both internal and external stakeholders.
• Respond to customer queries professionally and offer solution-based support.
• Provide quotes and process orders accurately.

Skills

Communication

Numeracy

Problem-solving

Technical understanding

Time management

Job description

Description

Dimond is New Zealand's largest manufacturer of steel roofing, cladding, structural, and rainwater products. We are part of Fletcher Building, a diversified global building industry company.

Our customers are the heart of what we do, and we are looking for an enthusiastic and self-motivated Customer Service Representative to join our talented Auckland team. As our successful Trade Counter Representative, you will be responsible for securing sales and supporting existing internal and external stakeholders.

Daily tasks will involve regular telephone and face-to-face interaction with both existing and potential customers, responding to technical queries with a high level of professionalism and offering solution-based support. You will also provide customers with quotes, process orders, and support our Sales Reps.

This is a Monday to Friday, 11:00 am – 7:30 pm role, based at our branch in Onehunga.

This position plays a pivotal part in our organisation and as such you will need to:

• Ability to understand technical material, as you will be dealing with a wide range of questions relating to our product offerings.
• Demonstrate excellent communication skills and thrive in providing a customer service experience that is second to none.
• Execute administration tasks accurately and tidily.
• Be a strong team player.
• Promote safe working practices and environment.
• Possess excellent numeracy skills.

To Succeed In This Role

• Previous experience in a customer-facing role such as a Trade Counter Representative or frontline Customer Service within the roofing/building or construction industry is advantageous.
• You should be able to find solutions to technical and product enquiries to meet customer needs.
• Be confident in talking to and influencing people both face-to-face and over the phone.
• Be computer savvy with good time management skills.
• Ability to build strong relationships with people at all levels.

In return, you’ll join a well-respected business offering staff benefits and opportunities for career advancement as part of the Fletcher Group. Plus, weekends OFF! If this sounds like you, we would like to hear from you!

We are committed to providing a safe and drug-free workplace. Successful applicants will be required to pass pre-employment medical tests and a Ministry of Justice check prior to employment.

Our teams thrive on diversity, embracing various nationalities, languages, religions, customs, and lifestyles. Our diversity makes us better together. If this role interests you, we encourage you to apply even if you don’t meet every requirement.