Customer Service Representative/Admin - Noel Leeming, Blenheim (Part time)

The Warehouse Group; Blenheim; On-site; NZD 30,000 - 60,000; Part time

Job summary

A leading New Zealand retailer is seeking a Customer Service Representative in Blenheim. In this permanent part-time role, you'll assist customers, manage inquiries, and handle issues with a focus on delivering exceptional service. Ideal candidates have background experience in retail or hospitality, strong communication skills, and a passion for technology. Join the team to make a positive impact while enjoying various benefits.

Benefits

Team Card with discounts

One day of paid leave for volunteering

Birthday Leave

Access to counseling services

Career Progression Opportunities

Qualifications

• Proven experience in retail, hospitality, or a customer-facing role.
• Ability to undertake heavy lifting, climb ladders and be on your feet for long periods.
• Experience using a point of sales system is beneficial.

Responsibilities

• Assist customers with inquiries and provide excellent service.
• Handle customer issues confidently and efficiently.
• Support fellow team members in various tasks.

Skills

Excellent Communication Skills

Customer Service

Positive Attitude

Ability to Lift Heavy Items

Tech Interest

Job description

Overview

Company Description

We are a New Zealand owned company, the number one retailer and market leader for technology and appliances throughout the country. As part of The Warehouse Group,you are not just part of the Noel Leeming brand but part of the largest general merchandise retailer in NZ with over $3 billion in sales, and employing over 12,000 people across The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, 1-day.co.nz and TheMarket.com. We have 250+ retail stores and a network of distribution and fulfilment centres throughout New Zealand.

At Noel Leeming,we live and breathe a fast and innovative culture. Delivering the best in technology and appliances starts with service – and our Passionate Experts are key to our success. The end-to-end service we offer means customers can rely on us to ensure they walk out with the right product for them through live demonstrations, offering support and advice, and delivering and installing purchases.

What you will be doing

As a Customer Service Representative, you will play a crucial part in creating a memorable experience for our customers in-store. Yes, we offer awesome products, but we know our customers purchase from us because we also offer them expert service.

In this role, you will deal with all customer inquiries including hire purchase contracts, sales inquiries, credit applications, cash sales, handling our returns process, booking in and dealing with customer repairs and helping your fellow team members. You will also take responsibility for and proactively resolve customer issues as they arise, and you will do all you can to meet customers' expectations.

Who we are looking for

To succeed in this role, we are looking for someone who knows what good customer service is and how to deliver it. You will have an excellent phone manner with written and verbal skills to match, the ability to quickly learn computer systems and have a love for all things tech! Keeping calm in all situations is key and you can always find the right words to soothe the spikiest of customers.

Above all, you will be a passionate team player who takes pride in delivering a memorable experience to our customers.

We are also seeking individuals who can live our values…

• Do you “own it”? – Our team members walk the talk and make things happen.
• Do you strive to “do good”? – We are one team, standing up for our people, our planet, and our communities.
• Do you “think customer”? – We put the customer first in everything we do.

This is a permanent, part-time role with hours of work from either:

• Monday/Tuesday/Wednesday: 09:00am - 3pm
• Wednesday/Thursday/Friday: 09:00am - 3pm
• We will discuss the days with the right applicant that fits our needs.

Qualifications

Ideally, you will have:

• Proven experience in retail, hospitality, or a customer-facing role
• Excellent Communication Skills
• A positive, can-do attitude
• The ability to undertakeheavy lifting, climbladders and beon your feet for long periods of time
• A passion for helping others and your team
• Experience using a point of sales system is beneficial
• An interest in tech

Additional Information

What can Noel Leeming offer you?

• Team Card: Your team card gives you significant savings at each of our brands, including The Warehouse, Warehouse Stationery, Noel Leeming and Torpedo7.
• Here for Good Leave: You will have one day of paid leave every year to volunteer and do good in your community.
• Birthday Leave: To celebrate and recognize your special day, you will be entitled to a day of paid leave each year to celebrate your birthday.
• Counseling: Through Benestar,you can access free confidential counseling and advice.
• Career Progression: an excellent steeping stone into other internal opportunities.
• Plus loads more!