Customer Service Representative

Motion New Zealand Ltd; Tauranga; On-site; NZD 50,000 - 70,000; Full time

Job summary

An established industry player is seeking a customer service representative to join their dynamic team. This role offers the chance to work in a progressive global company that values relationships and fosters a culture of continuous improvement. You'll be involved in processing customer inquiries, managing sales orders, and identifying new business opportunities. With ongoing training and career development, you'll have the opportunity to reach your full potential. Join a company that genuinely cares about its people and contributes to the growth of the industry across the Asia Pacific region!

Benefits

Attractive package & tools of the trade

Ongoing training and career development

Free flu shots

Counselling services with Employee Assistance Program

Qualifications

• 1-2 years of customer service experience is essential.
• Ability to identify new business opportunities with existing customers.

Responsibilities

• Process customer inquiries and sales orders efficiently.
• Manage customer complaints and ensure satisfaction.
• Report on performance and opportunities for improvement.

Skills

Customer Service Experience

Problem-Solving Skills

Business Opportunity Identification

Team Player Attitude

Education

High School Diploma

Job description

• Interesting and meaningful work across NZ industries.
• Career development & progression opportunities – great success stories!
• Salary + discounts from various mechanical / industrial suppliers
  
  

Why is this an amazing opportunity for you!

Motion is a business operating across the Asia Pacific region including New Zealand, Australia, Indonesia and Singapore who provide a range of industrial products & engineering services to industry to keep the world moving!

We are in growth mode with a clear 2027 growth strategy to expand our reach into industry across the region. Motion is investing in the Capability & Development of our people to enable the delivery of this growth strategy, meaning plenty of opportunity to work and develop your skills and knowledge.

What kind of work may be involved?

• Ensure all customer service centre operations such as phone enquires, emails, quotes, sales orders, web orders are processed in a timely and efficient manner.
• Procure any customers requirements daily as necessary in line with our company procedure, ensuring all costs are recovered (e.g. freight).
• Respond to and manage (if appropriate) any customer inquiries or complaints or refer them through the appropriate channels and follow up to ensure customer satisfaction.
• Submit and follow up on quotations.
• Liaise with Manager to stop credit issues.
• Action any RTS goods and documentation as required.
• Adhere to all relevant company policies and procedures as described in the P&P manual.
• Report to manager on the performance of the OHSMS; on opportunities for improvement; on change requirements; on innovations.
• Ensure the integrity of the OHSMS is maintained.
  
  

Ideal Skills & Experience

• 1-2 years’ experience in customer service
• Ability to identify and capture new business opportunities with existing customers.
• Natural problem-solving skills, a curious mind, comfortable working with blue collar, construction & industrial stakeholders.
• Team player attitude.
  
  

What is in it for you?

• Attractive package & tools of the trade.
• The opportunity to join a progressive global company.
• Ongoing training and career development; we genuinely care about supporting you to reach your full potential.
• An inclusive culture that embraces the diversity of our people.
• Free flu shots and counselling services with our Employee Assistance Program.
  
  

We are a Company who values relationships, therefore we need this role to always work to foster and maintain trusted relationships across all levels of our business and seek to support and add value to our store network, managers, and leaders.

We focus on continuous improvement and sustainable growth as our two main objectives. This is driven by our long-term investment in people, systems, process, and new growth opportunities for our people.

What are you waiting for, submit your expression of interest and let's get your career in motion!

About Us

Motion Australia is the leader in the distribution of Bearings, Power Transmission, Driveshafts, Hose & Fittings, services and repairs, and industrial supplies to engineering, mining, transport, defence, manufacturers, civil infrastructure, and the trades, serviced by our 70 plus strategically located Branches around Australia.

Motion is part of a Global family with operations across Australia, New Zealand, Indonesia, Singapore, North America and Europe.

MOTION is an equal-opportunity employer. To be eligible to apply for this position you must be a New Zealand Citizen or have relevant work Visa requirements.

Submit your application now by clicking “APPLY” on this job advert.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.