Customer Service Representative

New Zealand Transport Agency; Palmerston North; Hybrid; NZD 62,000 - 63,000; Full time

Benefits offered by this job

Hybrid work

Training & development

Employee benefits

KiwiSaver

Job summary

New Zealand Transport Agency in Palmerston North invites applicants for a permanent full-time Customer Service Representative. The role offers hybrid working arrangements, a starting salary of $62,192 plus KiwiSaver, and development opportunities to progress to Senior CSR with increased remuneration.

Training will be provided, with onboarding scheduled for late October/early November. A supportive team and extensive employee benefits are on offer.

Qualifications

• Excellent communication skills and energetic attitude.
• Ability to adapt in a fast-paced environment.
• Tech-savvy with the ability to learn new systems quickly.
• Experience working in a Contact Centre.
• Willingness to learn Te Ao Māori and te Reo Māori as applicable.

Responsibilities

• Provide excellent customer service to callers in a busy contact centre.
• Learn and develop through onboarding and training.
• Contribute to a positive, engaging team environment and meet performance targets.

Skills

Great communication

Energetic attitude

Adaptability

Problem solving

Tech-savvy

Attention to detail

Willingness to learn Te Ao Māori

Job description

New Zealand Transport Agency - Palmerston North, North Island

$62,192 - $62,192 a year

Full time, Permanent

Hybrid

If you want to be part of a highly engaged team focused environment, you are someone who genuinely cares about providing great customer service and you love to learn and develop, look no further!

Here's what you need to know about joining our awesome Contact Centre:

The roles are permanent full time with a starting salary of $62,192 + Kiwi Saver

We offer hybrid working in office and from home (where suitable and criteria are met)

We can offer you excellent training and development with genuine opportunities to progress to Senior CSR with increased remuneration

Great employee benefits

At New Zealand Transport Agency (NZTA), it all starts with our people. Come and be part of a special organisation that is connecting Aotearoa in more ways than one!

Hours

We're recruiting across the following hours:

• Weekdays: 7:55am-6:00pm
• Weekends: 8:30am-5:00pm

You'll work 40 hours per week on a rotating shift pattern, with rosters issued every 3 weeks. Please note you must be available to work Saturday and or Sunday when required as part of your shift pattern.

Training

You'll need to be available full-time (8:00am-4:30pm) to complete onboarding and training, with induction programmes scheduled for end October or early November.

We would love to see a diverse range of background and experience, but a few things stand out to us that make a great Customer Service Representative are:

• Great communication skillsand energetic attitude
• An ability to flex and adaptin a fast paced environment
• An innovative approach to problem solving and working smarter
• Experience working in a Contact Centre
• Tech-savvy with the ability to learn new systems quickly
• Great attention to detail and be able to retain complex information
• Have the willingness to learn and have a high level of computer literacy

You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori. You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.

A criminal or traffic conviction or traffic infringement will not necessarily exclude you from appointment. However, given the role of NZTA in respect of road safety, all Transport Agency employees are expected to role model driving behaviours expected of road users.

At NZTA, it all starts with our people. The organisation's performance and success depends on the people who choose to make this a great place to work and make a difference for Aotearoa. NZTA has a strong future focus, understanding that newtechnologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years time.

The Customer and Services Group helps deliver a positive land transport experience by making interactions with Waka Kotahi products and services simple, easy to use and effective for users.

Along with our other benefits we also have new Waka Kotahi Life, Income Protection and Critical Illness Insurance scheme available for permanent employees.

Applications close

14 September 2026

For further information, email: *******@nzta.govt.nz

To be considered for this position you must have a legal right to live and work in New Zealand.

Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.