Customer Service Representative

Stonewood Group; Lower Hutt; On-site; NZD 30,000 - 60,000; Full time

Job summary

A leading service provider in Lower Hutt is seeking a Customer Service Representative to ensure smooth service delivery. You will coordinate technicians, manage customer communications, and maintain accurate records. Ideal candidates will have strong organizational skills and a customer-first mindset. The role offers competitive remuneration, health insurance, and ongoing training.

Benefits

Competitive remuneration package

Supportive team culture

Health insurance

Ongoing training and development opportunities

Qualifications

• Experience in customer service, administration, or project coordination (ideally in a related industry).
• Strong organization and time management skills.
• Excellent written and verbal communication skills.
• Confidence with Microsoft Office (Outlook, Excel, Teams, SharePoint).

Responsibilities

• Coordinate service delivery and schedule technicians for jobs.
• Deliver professional and friendly support to customers.
• Manage invoicing, purchase orders, and compliance records.

Skills

Customer service experience

Organization skills

Excellent communication skills

Confidence with Microsoft Office

Solutions-focused mindset

Experience with SimPRO or similar

Job description

About RCR

RCR Infrastructure is a New Zealand-owned national provider with 30+ years of expertise. With six branches and 120+ staff, we deliver HVAC, electrical, solar, and backup power solutions across the country.

Our culture is built on safety, integrity, respect, professionalism, and teamwork, making a real difference for our clients and communities.

About the Role

We’re looking for a Customer Service Representative to join our Wellington branch. In this pivotal role, you’ll be the vital link between our customers, technicians, and Service Managers, making sure everything runs smoothly from the first call to the final invoice.

This is a busy, rewarding role where your organisational skills and customer-first approach will shine. If you have some knowledge of trade or maintenance services, that’s great but don’t worry, full training will be provided.

In this role, you will:

You’ll take charge of coordinating service delivery, ensuring the right technician is scheduled for both planned and reactive jobs. Along the way, you’ll keep customers informed with clear, proactive communication so they always know what to expect.

Every interaction counts whether it’s over the phone, by email, through client portals, or via our 0800 support line, you’ll deliver professional, friendly support that builds trust and confidence.

Behind the scenes, you’ll manage the details that keep everything running smoothly, from invoicing and purchase orders through to maintaining accurate compliance records. And throughout it all, you’ll champion safety and quality, making sure every job reflects RCR’s high standards and values.

About You!

You’re someone who thrives in a fast-paced environment and takes pride in being the person others can count on. With a strong customer-first mindset, you balance competing priorities with ease and bring energy and professionalism to everything you do.

Your excellent communication skills mean you can build strong relationships with both customers and colleagues. You’re resilient, organised, and solutions-focused, the type who sees challenges as opportunities to get things done.

Your bring:

• Experience in customer service, administration, or project coordination (ideally in a related industry).
• Strong organisation and time management skills, with the ability to prioritise effectively.
• Excellent written and verbal communication skills.
• Confidence with Microsoft Office (Outlook, Excel, Teams, SharePoint).
• A collaborative, positive, and proactive approach.
• Experience using SimPRO or similar scheduling systems (advantageous, but not essential).

What We Offer

• Competitive remuneration package
• Supportive team culture
• Health insurance
• Ongoing training and development opportunities