Customer Service Representative

Stryker Group; Auckland; On-site; NZD 50,000 - 70,000; Full time

Job summary

A medical technology company in Auckland is seeking a Customer Service team member to deliver high-quality, solutions-focused support to customers. This role requires strong communication skills and a collaborative attitude to resolve inquiries and enhance customer satisfaction. Join a mission dedicated to improving patient outcomes, along with benefits that support your health and career development.

Benefits

Health care options

Ongoing training and career development

Paid parental leave and volunteer days

Qualifications

• Proactive, engaging, and excited to tackle problems in a fast-paced environment.
• Confident and able to engage with influence, handling cases with self-awareness.
• A collaborative problem-solver thriving in a team environment.

Responsibilities

• Serve as a trusted point of contact for customers and provide solutions-focused support.
• Collaborate with teams to resolve inquiries and enhance customer satisfaction.
• Champion the company's values in every interaction.

Skills

Strong communication skills

Problem-solving

Collaborative attitude

Job description

Overview

We’re continuing to grow, and we’re excited to welcome a team member to our Customer Service team.

You’ll be a key point of contact for our customers, providing thoughtful, solutions-focused support with professionalism and care. This role is about more than just answering questions — it’s about building trust and delivering a consistently high standard of service.

The Role

• Serve as a trusted point of contact for our customers, offering responsive, solutions-focused support with a personal touch.
• Work collaboratively across teams to resolve inquiries, meet customer needs, and drive satisfaction.
• Champion Stryker’s values by ensuring every interaction reflects our dedication to integrity, accountability, and service excellence.

We consider people from all backgrounds – What matters most is your passion for helping others, your strong communication skills, and your ability to stay calm and focused under pressure.

Requirements

• This role isn’t for the curious — it’s for the committed. If you’ve already looked into Stryker, you understand our products and our purpose, and know this is the kind of role you’re ready to throw yourself into, we’re here for it. If not, no stress — but this probably isn’t the role for you (yet).

• You’ll need to be proactive, engaging and excited to tackle problems in a fast-paced environment. If you’re not someone who likes to be challenged, communicate with impact and energy — this probably isn’t the right role for you.

• We’re looking for someone who’s a collaborative problem-solver — someone who can bring accountability and energy to their work, and thrives in a team environment. If that’s not you, this role likely won’t be the right fit (and that’s okay!).

• This role calls for presence, preparation and self-awareness. You’ll be working with internal and external stakeholders, handling cases and issues with Stryker products. That takes confidence, the ability to engage with influence, and the initiative to take on problems.

Why Join Us?

When you join us, you’re joining a mission to improve patient outcomes every day — but that’s just the beginning. You’ll also enjoy a supportive environment where you can grow your career.

Benefits

• Health care, financial wellbeing, and insurance options to help you stay healthy and secure.

• Ongoing training and career development opportunities so you can keep growing.

• Paid parental leave and volunteer days to support your life outside of work.

If you’re interested in applying to the role, can you please write a few lines at the top of your CV answering, “Why do you want to join Stryker?”

If this role sounds like a good fit, please apply below!

Pay rate will not be below any applicable local minimum wage rates.