Customer Service Officer (L1) - Part-time Students

Inland Revenue; Hamilton; Hybrid; NZD 60,000 - 80,000; Part time

Job summary

A government agency is looking for a part-time Customer Service Officer to support its mission. This role involves assisting customers with their obligations, making it ideal for students in Hamilton. The position offers flexible training hours before transitioning to part-time work during term time. Salary is pro-rated at $60,385 per annum. Applications close on September 29, 2025.

Benefits

Supportive team environment

Opportunities for career growth

Well-mapped training programme

Qualifications

• Passionate about customer service.
• Keen learner committed to role.

Responsibilities

• First point of contact for customers.
• Respond to emails and calls.
• Help customers understand obligations.
• Provide solutions and calculate options.

Skills

Great communication skills

Curiosity and problem solving

Resilience

Digital savviness

Comfortable with numbers

Customer-focused mindset

Job description

Customer Service Officer (L1) - Part-time Students

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Ready to put the flexibility in IRD? We think our Customer Service Officer role is for you, so look no further than us for a role that will work with your studies.

What is the role? - He aha te mahi?

This is a fast-paced, frontline role that's vital to our business. IRD does more than collect taxes - we fund and deliver programmes that support and care for New Zealanders.

You don\'t need to be a numbers expert - what matters is your customer-centric approach to improving customer experience.

Key responsibilities include the following:

• Be the first point of contact for a wide range of customers
• Respond to emails and calls from individuals, families, and businesses
• Help customers understand and meet their obligations
• Provide solutions and calculate options when communicating plans

Want to work together? - E hiahia ana koe ki te mahi tahi?

We\'re looking for people who are passionate, keen learners and committed to what they do. You\'ll be joining a team of Customer Service Officers who have come from all walks of life who wish to balance study and work - all are welcome!

Ideally, you will possess the following skills:

• Great communication skills, both verbal and written
• Curiosity and problem solving
• Resilience
• Digital savviness (we\'ll teach you the ins and outs of our unique tools)
• Comfortable with numbers
• Customer-focused mindset

We offer a supportive team environment and great opportunities to grow and learn, both within the Customer Service Officer role or if you want to spread your wings into other areas of the business. We invest in you from day one - providing a well-mapped out training programme that allows you to understand our tax and social policy products.

We currently have opportunities for people to join us as a part-time employees working full-time hours for training, before moving to part-time hours during term time. This allows you to fit your work around university studies.

Start Date: 24 November 2025

Full-time hours: Until approx 20 February 2026 (for training)

Part-time hours: Minimum 20 hours/week during term time may be worked between Monday - Friday: 8am-6:15pm, and Saturday: 8am-5:05pm (minimum 3-hour shifts)

Salary: $60,385 per annum (pro-rated to hours worked)

If you\'re studying in Manukau, Takapuna, Hamilton, Wellington, Upper Hutt, Christchurch, or Dunedin then this could be the role for you!

Additional benefits

Transferable locations: Train in one site and work from another - perfect for visiting the Whanau for the summer and study in another location

Office closures: Statutory holidays and 29-31 December (annual leave required for these 3 days)

You must be available for the full training period (24 Nov 2025 - 20 Feb 2026), excluding public holidays and the Christmas/New Year close-down.

This role may not suit students with study-related work placements that prevent meeting the minimum 20-hour weekly requirement.

How to apply

Apply online with your CV and Cover Letter outlining how you meet the role requirements.

Applications close at 3pm on Monday, 29 September 2025.

Important note: this role may close early depending on the volume of interest - please apply early.

Our recruitment process includes a short video interview, cognitive test, face-to-face interview, and reference checks.

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