Customer Service Officer

Assurant; Auckland; Hybrid; NZD 55,000 - 75,000; Full time

Job summary

A leading insurance provider in Auckland is seeking an experienced customer service officer for a permanent position. This role requires managing busy phone lines and providing exceptional service, including quotes and policy assistance. With a hybrid work model and no weekend shifts, this opportunity is perfect for those passionate about customer care. Previous customer service experience is necessary, along with a technology-savvy approach and a proactive attitude.

Benefits

Hybrid work model

Development programs and study grants

Mental health recharge days

Volunteering opportunities

Qualifications

• Previous customer service or call center experience.
• Experience or interest in classic cars/motorcycles/vehicles is highly desired.
• Ability to meet service levels and individual KPIs.

Responsibilities

• Deliver excellent service for all customers.
• Provide timely and accurate responses over phone and email.
• Resolve customer complaints within delegated authority.

Skills

Customer service experience

Technology savvy

Problem solving

Team player

Professional phone/email manner

Tools

Microsoft Office Suite

Job description

Why work with Assurant?

When you join Assurant, you will be part of a community that cares. A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.

We come from a variety of countries, cultures, and backgrounds, but we are united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.

So, connect with us. Bring us your best work and your brightest ideas, and we’ll bring you a place where you can thrive.

Some of the benefits we offer to our team members are:

• Development programs and study grants and support for higher education

• Cultural day off to celebrate what’s important to you

• International and local mentoring programs

• Diversity panels and employee resource groups

• Hybrid work model

• 2 mental health recharge days per year

• Annual health & wellbeing allowance to contribute to your overall wellbeing (pro-rata)

• Volunteering opportunities to give back to a cause that is important to you

We are seeking an experienced customer service officer to join us on a permanent basis to provide exceptional service to our customers. This role will help manage our busy phone lines and is responsible for providing quotes, establishing insurance policies, and assisting customers with changes and queries on their policy.

You will be based in our stunning new central Auckland offices, where you will join a team that is passionate about providing the best experience to our customers. This role has flexibility to work from home up to two days per week. Plus, no weekend or night shifts!

What’s the role about?

We are seeking an experienced customer service officer to join us on a permanent basis to provide exceptional service to our customers. This role will help manage our busy phone lines and is responsible for providing quotes, establishing insurance policies, and assisting customers with changes and queries on their policy.

Reporting to the Customer Service Manager you would be responsible for:

• Delivering excellent service for all customers

• Providing timely and accurate responses over the phone and via e-mail

• Ensuring all documentation is up-to-date, accurate and correctly stored

• Coordinating administrative duties in between calls and emails

• Resolving customer complaints and/or objections within delegated authority to ensure best possible outcome for the customer and Assurant

• Working effectively in a team environment, collaborating with others and sharing knowledge and skills to achieve team goals and objective

About you:

• Previous customer service and/or call centre experience

• An interest or experience with classic cars/motorcycles/vehicles (highly desired!)

• Previous experience in insurance and warranty (desirable but not essential - we will train you!)

• Technology savvy and quick to learn new systems

• Proactive attitude and willingness to learn

• A pleasant and professional phone and email manner

• Great team player

• Ability to meet service levels and individual KPI’s

• Ability to prioritise and multi-task effectively

• Decision making skills and ability to problem solve

• Sound knowledge of Microsoft Office Suite

To apply:

Please submit your resume accompanied by a cover letter detailing your suitability for the role. Don’t miss your opportunity to be part of this successful team, apply now!

For further information about Assurant, please visit our website: https://www.assurant.com/.

The successful applicant will be subject to relevant background checks such as reference checks and a Ministry of Justice Criminal Record Check.