Customer Service - Large Animal

Franklin Vets group; Pukekohe; Vor Ort; NZD 32.000 - 42.000; Teilzeit

Zusammenfassung

Franklin Vets group is seeking a friendly Customer Service professional for our Pukekohe farm team, 30 hours per week. You will assist clients with products, services and support, handling in-person and phone enquiries while coordinating vet schedules.

A welcoming, organised approach and rural knowledge will help you thrive in this busy clinic. You’ll be part of a supportive team of veterinarians, vet technicians and customer service staff, contributing to a great client experience and excellent

Qualifikationen

• Background in farming or rural sector preferred.
• Knowledge of large animal products is valuable.
• Warm and approachable, organised and confident with people.
• Able to prioritise competing demands and stay calm in busy periods.
• Available to work weekdays and some Saturdays (1 in 4).

Aufgaben

• Provide friendly, knowledgeable customer service in person and over the phone.
• Coordinate vet schedules, appointments and client requests.
• Assist clients with retail sales and product enquiries.
• Manage stock, including ordering, monitoring stock levels and restocking.
• Receive and unpack orders and use a forklift as required.
• Support the wider clinic team to keep things running smoothly.

Kenntnisse

Customer Service

Retail Sales

Stock Management

Forklift Operation

Jobbeschreibung

Franklin Vets is a well-established veterinary practice supporting farming, lifestyle, equine and companion animal clients across South Auckland, North Waikato, the Coromandel and Hauraki Plains.

We’re looking for an enthusiastic and capable Customer Service professional to join our Pukekohe farm team for 30 hours per week. This is a varied, hands‑on role where you’ll be helping our clients get the products, services and support they need.

You’ll be part of a busy and supportive team of veterinarians, vet technicians and customer service professionals, all working together to provide a great experience for our clients and a high standard of care for their animals.

What you’ll be doing

• Providing friendly, knowledgeable customer service both in person and over the phone
• Coordinating vet schedules, appointments and client requests
• Assisting clients with retail sales and product enquiries
• Managing stock, including ordering, monitoring stock levels and restocking
• Receiving and unpacking orders and using a forklift as required
• Supporting the wider clinic team to keep things running smoothly

What we’re looking for

Ideally, you’ll bring a background in farming or the rural sector, giving you a good understanding of our farming clients and the environment they work in. Knowledge of large animal products would be valuable.

Just as importantly, you’ll be warm and approachable, organised and confident dealing with a wide range of people. You’ll be able to prioritise competing demands, stay calm when things get busy and enjoy being part of a team.

You’ll need to be available to work weekdays as well as some Saturdays (currently 1 in 4)

If you’re looking for a varied customer-facing role where you can use your rural knowledge and make a genuine difference for our farming and lifestyle clients, we’d love to hear from you.