Customer Service - Import/Export Airfreight

Kuehne + Nagel AS; Auckland; On-site; NZD 55,000 - 70,000; Full time

Job summary

A global logistics company is seeking an experienced Customer Service representative in Auckland. You will manage import air customers, ensuring effective communication and resolution of issues while promoting digital tools. This role requires exceptional attention to detail, strong organisational skills, and a passion for customer excellence. Join our team and make a real difference in logistics that affect lives worldwide.

Qualifications

• Exceptional attention to detail and time management skills.
• Ability to work under pressure and solve complex problems.
• Strong organisational skills with the ability to prioritise tasks.

Responsibilities

• Monitor shipments proactively and communicate updates.
• Own the shipment process end-to-end ensuring efficiency.
• Promote customer adoption of digital tools and support implementations.

Skills

Customer service skills

Attention to detail

Communication skills

Organisational skills

Job description

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

We are looking for an experienced Auckland based Customer Service representative to join our Customer Care Team responsible for managing a variety of Import Air Customers. Reporting to the National Customer Care Manager, you will have a strong passion for delivering customer excellence, with your dedication for going above and beyond being the key to your success!

How you create impact

Your main tasks and responsibilities:

• Monitor shipments proactively, communicate updates, and manage customer feedback, complaints, and escalations with swift resolution.
• Own the shipment process end-to-end, ensuring efficient file handling, accurate customer and shipment data, and full regulatory compliance.
• Promote and support customer adoption of digital tools, while staying up to date through ongoing training.
• Lead or support customer implementations, ensuring coordination across internal teams and participation in training programmes.
• Drive customer retention and growth through strong relationship management and service excellence.

What we would like you to bring

We are looking for someone with:

• A keen desire to learn and grow
• Exceptional attention to detail and time management skills
• A passion for dealing with customers and solving complex, time-critical problems
• Ability to work under pressure
• Excellent communication skills both written and verbal
• Strong organisational skills including the ability to prioritise tasks
• A positive work ethic, attitude and someone who has a passion for customer excellence

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.