Customer Service/Checkout Operator

Mitre 10 (New Zealand) Limited; Napier; On-site; NZD 30,000 - 60,000; Full time

Job summary

A leading home improvement store in Hawke's Bay is seeking a Customer Service Manager to oversee Check-Out Operators and the front desk. The ideal candidate will have exceptional customer service skills, the ability to multi-task, and experience in a retail environment. This role demands high attention to detail and effective team management. Applicants must be willing to work weekends.

Qualifications

• Passion for providing excellent customer service.
• Detail-minded self-starter.
• Ability to multi-task and follow through on situations promptly.
• Experience working with a POS system.
• High accuracy and attention to detail.
• Computer savvy and organized.

Responsibilities

• Manage Check-Out Operators and Customer Services front desk.
• Handle customer and staff inquiries effectively.
• Deal with telephone calls and product location.
• Ensure smooth checkout sales transactions.

Skills

Customer service

Multi-tasking

Attention to detail

POS system experience

Organizational skills

Job description

Be a key member of our team and work within an organisation that has twice been voted New Zealand’s most trusted home improvement store. Much of that trust comes from knowing we, like the other Mitre10 stores, are completely New Zealand-owned and operated.

Mitre10 Mega Napier, as part of Mitre10 (New Zealand) Ltd, is a dynamic and growing company, with a vision to provide great quality products and the best value and expertise to enable our customers to have an affordable and easy DIY experience. This is your chance to grow your career within our “big box” format store.

This is a key role within our store, which requires a smart, quick thinking and capable person to manage our Check-Out Operators and busy Customer Services front desk.

This position is full on – working between our busy checkouts and the Customer Service Desk dealing with customer and staff enquiries, telephone calls, GE Finance, product location, checkout sales and all the other ‘one off’ situations that arise on a day to day basis.

The Check-Out team and area deliver the first and last impression of our business and the person we seek must have the ability to remain cool under pressure and be able to think on their feet.

Requirements

To be successful you must have:

• a passion for providing excellent customer service;
• be a detail minded self-starter;
• be able to multi-task, and have the ability to follow through and follow up situations in a timely manner;
• experience working with a POS system (specific training given);
• a can do attitude – an action orientated person – high level of accuracy and attention to detail; and
• computer savvy and organised.

Experience in a similar rostered-oriented, retail environment will be hugely beneficial in this role.

You will be expected to work on a roster basis, which will include working every alternate weekend (Both Saturday and Sunday).

If you believe you are the person we are looking for, please forward a CV and cover letter via this website.