Customer Service Centre Agent | Mangai Pokapu Mana Arai

New Zealand Government Joba; Nelson; On-site; NZD 62,000 - 67,000; Full time

Benefits offered by this job

Career development

Flexible working arrangements

Training provided

Secondment opportunities

Job summary

Department of Conservation in Invercargill, Christchurch or Nelson is seeking a Customer Service Centre Agent to handle public queries by phone and email, directing callers to the right team across the organisation.

You will work Monday to Friday, 8:00 am to 5:00 pm, enjoy weekends off, and benefit from training, career development, and flexible working arrangements. A strong phone manner, composure under pressure, and solid Microsoft Office skills are essential.

Qualifications

• Excellent phone manners and ability to remain calm under pressure.
• Able to prioritise a variety of tasks and adapt to changing priorities.
• Strong written and verbal communication for customer inquiries.
• Experience in a call centre or frontline customer service is advantageous.

Responsibilities

• Answer public queries by phone and email and provide accurate information.
• Direct callers to the appropriate team across the Department of Conservation.
• Escalate or route pages related to compliance or operations as needed.
• Support a Monday–Friday schedule with standard 8:00–17:00 hours and strong work-life balance.

Skills

Phone etiquette

Calm under pressure

Multi-tasking

Prioritisation

MS Office

Clear communication

Call centre experience

Tools

MS Office

Job description

Are you a high-performing multi-tasker who always puts the customer first and strives to deliver professional service?We offer career development, secondment opportunities, and training to help you achieve your goals.Permanent, full-time position based in Invercargill, Christchurch or Nelson. Flexible working supported.Our vision: Nature is thriving in Aotearoa | Te Oranga o te Ao TuroaMo te turanga | About the roleWe're looking for our next Customer Service Centre Agent to join the Visitor Services Team. This role will require you to be a quick learner and can understand how to educate and respond to a variety of queries from the public over the phone and by email.This position will see you liaising with the public effectively and efficiently as you respond to customer queries or direct callers to the appropriate team across the Department of Conservation. One minute you could be forwarding messages through regarding compliance work, the next you could be directing our callers to the operations team with a potential stranding across our shores or helping someone with booking a campsite stay. No day will look the same. You will have the appropriate support from your team with Customer Service Centre Agents being situated across Aotearoa.This is a Monday to Friday role, with standard hours between 8:00am to 5:00pm. Enjoy a work-life balance with weekends off!This is a permanent, full-time role which can be based in Invercargill, Christchurch, or Nelson.Click here for the Role DescriptionNga pukenga me nga wheako | Skills and experienceYou'll thrive in this role if you can adapt quickly to changing priorities, confidently juggle competing demands, and establish positive working relationships with a wide range of people.If you have some of following, we are keen to hear from you:A great phone manner and the ability to be calm under pressureAbility to think on your feet and be able to prioritize a variety of tasksStrong Microsoft Office skills and the ability to report and summarise on your worksBe able to manage conflicting queries and provide the appropriate adviceBe able to deliver a message efficiently with clear and concise communicationPrevious call centre experience will be advantageous.He aha nga painga mou? | What's in it for you?DOC is committed to a culture where everyone can participate, thrive, and grow. We're driven by our values and behaviours, and are working towards being an organisation that is diverse, equitable, and inclusive by default.We also support flexible working arrangements for our kaimahi across Aotearoa, with options considered based on the role and in discussion with your leader.Want to know more?Tonoa inaianei | Apply nowApply online with your CV and cover letter outlining your relevant experience and motivation. We're unable to accept emailed applications or provide feedback to applicants not shortlisted.If you need any adjustments during the recruitment process, let us know and we'll try to accommodate.Salary: $62,192-$67,446, depending on skills and experience.Eligibility: You must hold a valid New Zealand work visa that covers the duration of employment.Please note, we are not engaging with recruitment agencies for this role.'Ra whakakapi | Applications close at 11:59 pm on Sunday, 11 October 2026. This advert may close early, so please apply promptlyMe he patai ano, whakapa mai | For further enquiries, please contact Anna Basova, Recruitment Advisor, at [e-mail]