Customer Service and Documentation Officer

AFFCO Holdings; Horotiu; On-site; NZD 50,000 - 70,000; Full time

Job summary

AFFCO Holdings seeks a Customer Service and Documentation Officer to ensure timely preparation of export documents and maintain effective relationships within logistics. This full-time position offers a chance to be part of a leading company in the meat industry. Ideal candidates are proactive, detail-oriented, and have strong problem-solving skills.

Qualifications

• Experience in a professional environment preferred.
• Background in administration considered a plus.

Responsibilities

• Prepare export documentation accurately and on time.
• Execute correct export document processing procedures.
• Arrange delivery and collection of documents.

Skills

Problem Solving

Relationship Building

Initiative

Job description

Customer Service and Documentation Officer

• Full-time
• AFFCO Site: Head Office
• Department: Logistics

AFFCO is a high-performing and dynamic leader within the New Zealand Meat Industry. Established in 1904, AFFCO holds 120 years of expertise in supplying top-quality meat products to the world.

Based in Waikato, the agricultural heart of New Zealand, with over 4,000 employees, our operation has offices in the USA, UK, and Hong Kong and comprises 11 processing sites across New Zealand, distributing to over 80 countries.

AFFCO sources top-quality, sustainable, grass-fed, New Zealand Beef and Lamb products from our network of farmer suppliers. We are 100% New Zealand-owned and operated and a proud member of the Talley's Group; New Zealand’s leading exporter of meat, dairy, seafood, and vegetable products.

We are looking for an individual who can build highly effective relationships with others and show initiative and commitment towards achieving work deadlines. Ideally, you will be a motivated, fast learner, and able to hit the ground running.

Reporting to the Logistics and Documentation Manager, you will be responsible for the following:

1. Accurate and timely preparation of export documentation, conformance with set KPI’s
2. Determine and execute the correct export document processing procedures relevant to the particular overseas market access requirements
3. Arrange for delivery and collection of documents to customers, MPI, shipping lines, Chamber of Commerce, Embassies, and other relevant parties
4. Participate as an active member of the AFFCO-wide documentation team
5. Always work in the best interests of the company and continually strive to ‘work smarter'
6. Problem solving and troubleshooting to ensure orders meet customer deadlines and requirements

A background in administration and experience in a professional environment is preferred but not essential.

If you believe you are the right person for this role and are interested in joining our team, apply online today!