Customer Service Agent

AGCO; Auckland; On-site; NZD 50,000 - 70,000; Full time

Job summary

A leading machinery company is seeking a Customer Service Agent at their Auckland office. The successful candidate will provide exceptional customer service, manage parts inquiries from dealers, and handle administrative tasks to support e-commerce activities. Strong customer service experience is preferred. This position offers benefits, including performance bonuses and ongoing training.

Benefits

Company performance-related annual bonus

Continuous in-house training

Eligibility to purchase Employee Stock Purchase Plan (ESPP)

Qualifications

• Strong customer service experience in similar industries is preferred.
• Ability to work in a fast-paced environment and collaborate across teams.

Responsibilities

• Primary contact for parts inquiries from dealers and retail customers.
• Conduct timely follow-ups with dealers and internal teams.
• Manage e-commerce activities and respond to related inquiries.

Skills

Customer service experience

Knowledge of hand tools or parts distribution

Collaboration skills

Job description

Overview

Customer Service Agent position based at our Auckland Office, onsite. You will provide customer service and maintain professional standards, supporting the Sparex dealer network and retail customers as the primary contact for parts inquiries and timely follow-ups with dealers and company personnel.

Responsibilities

• Serve as the primary contact for all parts inquiries from dealers and retail customers.
• Conduct timely follow-ups with dealers and internal teams.
• Perform administrative tasks according to established procedures.
• Solicit and process dealer parts orders to achieve sales targets.
• Manage e-commerce activities and respond to related inquiries.
• Deliver excellent customer service by handling inquiries professionally and supporting counter, phone, and web orders.
• Process orders, manage sales calls, handle technical inquiries, and document referrals accurately.
• Comply with company policies, including health and safety regulations, and follow safe working practices.
• Develop customer relationships, implement CRM strategies, and support marketing efforts.
• Participate in training and help customers learn about products and the e-commerce site.

Qualifications

• Strong customer service experience in similar industries or practical knowledge of hand tools or parts distribution is preferred.
• Demonstrated customer service abilities that position the company as the first choice for dealers and farmers seeking support.
• Ability to work in a fast-paced environment and collaborate across teams.

Benefits

• Company performance-related annual bonus
• Continuous in-house training
• Eligibility to purchase Employee Stock Purchase Plan (ESPP) after a qualifying period

Additional Information

Please note that this position does not provide sponsorship; only candidates with full work rights will be considered.