Customer Service

Hynds Pipe Systems Limited; Tauranga; On-site; NZD 50,000 - 70,000; Full time

Job summary

A leading water management company is seeking a team player to provide exceptional customer service within the civil, water, wastewater, and drainage sectors. The role involves supporting sales, maintaining internal relationships, and ensuring high standards of safety and quality in operations. Candidates must have excellent customer service skills, knowledge of Hynds products, and relevant driver licences. This role plays a crucial part in helping clients succeed through strong service and commitment to health and safety.

Qualifications

• Strong customer relationships are essential for meeting clients' needs.
• Knowledge of product applications is important for effective solutions.
• Full class 1 and F endorsement driver licence is mandatory.
• Understanding key business performance drivers is crucial.

Responsibilities

• Provide sales support for all branch customers.
• Build and maintain relationships with procurement and demand management.
• Complete administration tasks and ensure correct invoicing.
• Operate the forklift to move products on-site.
• Complete duties on time while maintaining safety and quality standards.

Skills

Excellent customer service skills

Advanced knowledge of Hynds products

Business smart

Practical understanding of health and safety standards

NZ driver licence full class 1 and F endorsement

Job description

We are seeking a team player to provide exceptional customer service to our clients within the civil, water, wastewater and drainage industries.

Key Responsibilities

• Provide sales support for all branch customers.
• Build and maintain internal relationships with procurement and demand management teams.
• Complete administration tasks as required as per Branch Performance Standards including taking responsibility for correct invoicing, inventory receipting, credits.
• Regularly operating the forklift to move product around the site
• Accurately complete all your duties on time to a high standard of safety and quality.
  
  

Key Attributes

• Excellent customer service skills are paramount to ensure a strong customer relationship and that all customers’ needs are met.
• Advanced knowledge of Hynds products and application knowledge is important, as is an understanding of how products work together to form solutions.
• NZ driver licence full class 1 and F endorsement.
• Business smart and understands the key levers that drive business performance.
• Practical understanding and experience of health and safety standards
  
  

Who We Are

Founded in 1973, Hynds is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets. Hynds remains proudly family-owned and has built its reputation on customer service and innovation.

We are committed as a team to helping our customers succeed and believe in the Hynds Values to guide the way. Hynds is a place where people matter, where we do what's right and where we connect with our customers.

Pre-employment Checks

Hynds are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.