Customer Relationship Manager

Woolworths Group Limited; Auckland; Hybrid; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working model

Sonder wellbeing app

Generous leave policy

Team discounts

Rewards program

Job summary

Woolworths Group | Ko Woolworths Tātou in Christchurch is seeking a Customer Relationship Manager to manage NZGWP customer relationships from a wholesale perspective, with regular travel across the South Island.

Based at Christchurch with hybrid working, you will identify new business opportunities, support store networks, and collaborate with Commercial, Logistics and Partners to deliver exceptional service.

Qualifications

• Strong commercial and financial acumen with data-driven decision making.
• Proven track record building and nurturing strategic relationships with customers and partners.
• Experience in FMCG or retail sectors and ability to represent the organisation externally.

Responsibilities

• Secure and grow new wholesale customers for Woolworths Group.
• Engage store-level customers to gather feedback and drive operational actions.
• Collaborate with Commercial team to identify and secure new business opportunities.
• Coordinate with logistics/partners to resolve delivery challenges and safeguard service windows.

Skills

Commercial acumen

Financial analysis

Relationship building

Stakeholder management

Problem solving

Cross-functional collaboration

Strategic planning

Excel

MS Office

Google Workspace

Tools

Excel

MS Office

Google Workspace

Job description

Customer Relationship Manager -NZGWPermanent opportunity based at Christchurch with regular travelIdentify new business and build relationshipsAttractive Salary + Car + Great BenefitsWe are Woolworths Group | Ko Woolworths TātouWe are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.What you’ll do | Hei mahiNew Zealand Grocery Wholesalers, part of the Woolworths Group, operate across major national networks, food service channels, and specialized online distributorsThis role manages the customer relationships and supports NZGW customers from primarily an operational perspective. Being in the field taking feedback, offering support, solving problems, dispensing advice and engaging customers at the coalface, and securing new wholesale customers for Woolworths are all key activities for the role.Secure new wholesale customers for WoolworthsEngage directly with store-level customers to gather feedback and drive key operational actions.Collaborate with internal and external stakeholders to consistently meet and exceed service commitments.Partner with the Commercial team to identify and secure new business opportunities.Work closely with logistics and transport partners to resolve delivery challenges and safeguard service windows.Support new store setups, relay plan implementations, and range optimization for wholesale partners.Help customers establish accurate demand forecasts and monitor financial and supply performance.Build strong, productive relationships and develop strategic long-term plans to support customer growth.What you’ll bring | Hei mahiBased at our Christchurch office with regular travel across the South Island, you will manage customer relationships, identify new business opportunities, and expand our wholesale network. Key requirements include:Strong commercial and financial acumen, using data-driven insights to make informed business decisions.Proven track record in building and nurturing strategic relationships with key customers and external partners.Relevant experience in FMCG or the retail sector.Ability to represent the organisation externally, maintaining accountability for brand reputation.Strong capability in stakeholder and change management.Effective problem-solving skills with a solution-oriented mindset.Demonstrated ability to collaborate effectively across cross-functional teams.Skill in developing, articulating, and executing strategic plans.Proficiency in Microsoft Office, Google Workspace applications, and intermediate Excel skills.What you’ll experience | Ngā HuangaOur Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:A commitment to flexibility through a hybrid working model which combines time spent at a support office or hub and time working from home, supporting both in-person connection and balancing the flexibility that remote working provides for our teamsHigh-impact role supporting our teams and customers who enrich our communities.A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.A progressive and competitive leave policy that gives you more space for what matters to you.Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.Everyone belongs at Woolworths Group | No Woolworths tātouDiversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.