Customer Relationship Manager

New Zealand Grocery Wholesalers; Auckland; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Car

Great Benefits

Salary

Job summary

New Zealand Grocery Wholesalers, part of Woolworths Group, seeks a Customer Relationship Manager to drive new wholesale opportunities and strengthen store-level partnerships. Based in Christchurch with regular travel across the South Island, you will manage customer relationships, identify new business opportunities, and expand our wholesale network.

Key requirements include strong commercial and financial acumen, proven ability to build strategic relationships, and experience in FMCG or retail.

Qualifications

• Strong commercial and financial acumen, using data-driven insights to make informed business decisions.
• Proven track record in building and nurturing strategic relationships with key customers and external partners.
• Relevant experience in FMCG or the retail sector.
• Ability to represent the organisation externally, maintaining accountability for brand reputation.
• Strong capability in stakeholder and change management.
• Effective problem-solving skills with a solution-oriented mindset.
• Demonstrated ability to collaborate effectively across cross-functional teams.
• Skill in developing, articulating, and executing strategic plans.
• Proficiency in Microsoft Office, Google Workspace applications, and intermediate Excel skills.

Responsibilities

• Secure new wholesale customers for Woolworths.
• Engage directly with store-level customers to gather feedback and drive key operational actions.
• Collaborate with internal and external stakeholders to consistently meet and exceed service commitments.
• Partner with the Commercial team to identify and secure new business opportunities.
• Work closely with logistics and transport partners to resolve delivery challenges and safeguard service windows.
• Support new store setups, relay plan implementations, and range optimization for wholesale partners.
• Help customers establish accurate demand forecasts and monitor financial and supply performance.
• Build strong, productive relationships and develop strategic long-term plans to support customer growth.

Skills

Commercial acumen

Relationship building

FMCG experience

Brand representation

Stakeholder management

Problem solving

Cross-functional collaboration

Strategic planning

Office/Excel

Tools

Excel

Google Workspace

Microsoft Office

Job description

Customer Relationship Manager -NZGW

• Permanent opportunity based at Christchurch with regular travel
• Identify new business and build relationships
• Attractive Salary + Car + Great Benefits

We are Woolworths Group | Ko Woolworths Tātou

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you’ll do | Hei mahi

New Zealand Grocery Wholesalers, part of the Woolworths Group, operate across major national networks, food service channels, and specialized online distributors

This role manages the customer relationships and supports NZGW customers from primarily an operational perspective. Being in the field taking feedback, offering support, solving problems, dispensing advice and engaging customers at the coalface, and securing new wholesale customers for Woolworths are all key activities for the role.

• Secure new wholesale customers for Woolworths
• Engage directly with store-level customers to gather feedback and drive key operational actions.
• Collaborate with internal and external stakeholders to consistently meet and exceed service commitments.
• Partner with the Commercial team to identify and secure new business opportunities.
• Work closely with logistics and transport partners to resolve delivery challenges and safeguard service windows.
• Support new store setups, relay plan implementations, and range optimization for wholesale partners.
• Help customers establish accurate demand forecasts and monitor financial and supply performance.
• Build strong, productive relationships and develop strategic long-term plans to support customer growth.

What you’ll bring | Hei mahi

Based at our Christchurch office with regular travel across the South Island, you will manage customer relationships, identify new business opportunities, and expand our wholesale network. Key requirements include:

• Strong commercial and financial acumen, using data-driven insights to make informed business decisions.
• Proven track record in building and nurturing strategic relationships with key customers and external partners.
• Relevant experience in FMCG or the retail sector.
• Ability to represent the organisation externally, maintaining accountability for brand reputation.
• Stro
• ng capability in stakeholder and change management.
• Effective problem-solving skills with a solution-oriented mindset.
• Demonstrated ability to collaborate effectively across cross-functional teams.
• Skill in developing, articulating, and executing strategic plans.
• Proficiency in Microsoft Office, Google Workspace applications, and intermediate Excel skills.

What you’ll experience | Ngā Huanga

Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:

• A commitment to flexibility through a hybrid working model which combines time spent at a support office or hub and time working from home, supporting both in-person connection and balancing the flexibility that remote working provides for our teams
• High-impact role supporting our teams and customers who enrich our communities.
• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
• A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.
• A progressive and competitive leave policy that gives you more space for what matters to you.
• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

Everyone belongs at Woolworths Group | No Woolworths tātou

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.