Customer Operations Representative (Full-Time, Fixed-Term)

Avis Budget Group; Nelson; On-site; NZD 60,000 - 80,000; Full time

Job summary

A leading rental service company is seeking a Rental Operations Agent at Nelson Airport. This full-time position involves customer interaction, handling rental transactions, and vehicle maintenance. The ideal candidate has strong customer service skills and a valid driver's license. Competitive pay of $25.11 per hour, with benefits including employee discounts and a wellbeing program.

Benefits

Employee discounts on car rental

Wellbeing programme including life insurance

Uniform and parking provided

Full training provided

Qualifications

• Previous experience in retail, hospitality, customer service, or similar roles is preferred.
• Must be comfortable learning and using various computer systems to accurately input rental information.

Responsibilities

• Interact with customers and complete rental transactions.
• Inspect vehicles for damages and maintenance issues.
• Drive, park, and clean vehicles.

Skills

Customer service skills

Ability to work in fast-paced environment

Computer systems proficiency

Education

Full, clean, valid class 1 driver’s license

Job description

Overview

Best of both worlds where you are not just sitting behind a desk all day. Based at Nelson Airport, we have a full-time, fixed-term position available for someone with exceptional customer service skills and a strong work ethic.

We operate 7 days a week on a rotating roster, so there is a requirement to work early mornings (from 7 am), afternoons, nights (until 10 pm), weekends and public holidays as required. For this position days off will be Friday and Saturday with shifts on all other days.

About The Role

As what we call a Rental Operations Agent you will be involved in all aspects of our business. This varied role covers both front and back of house operations. On the counter you will be interacting with customers, marketing products and services, completing rental transactions, contracts, and bookings. You will also inspect vehicles for damages and maintenance issues, drive and park our cars, and clean vehicles (interior and exterior) in the wash bay so they are ready for our customers.

What’s On Offer

• $25.11 per hour, plus potential increase through our sales incentive scheme.
• Uniform and parking provided.
• Wellbeing programme including life insurance, discounted health insurance and superannuation options.
• Employee discounts on car rental across Avis Budget Group and our partners, including access to discounts and offers from retailers and big brands.
• Full training provided to help you achieve your goals and reach your potential.

What We Are Looking For

• Full, clean, valid class 1 driver’s licence is essential for this role.
• Previous experience within retail, hospitality, customer service or similar roles.
• Ability to work in a fast-paced environment while delivering exceptional customer service.
• Comfortable learning and using various computer systems to accurately input rental information (training will be provided).
• Ability to follow procedures and adhere to company guidelines and standards.

If you would like the opportunity to represent Avis Budget Group, then we want to hear from you. To submit an application, please click Apply.

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands — Avis, Budget, Zipcar, and Apex — we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Nelson, New Zealand