Customer & Operations Consultant (Full-Time, Fixed-Term)

Avis Budget Group; Wellington; On-site; NZD 80,000 - 100,000; Full time

Job summary

A global mobility company based in Wellington is seeking a full-time Rental Operations Agent. This entry-level role involves customer interactions, vehicle inspections, and maintaining rental transactions. The ideal candidate has exceptional customer service skills and a full driver's license. Competitive hourly pay and full training are offered.

Benefits

Wellbeing programme

Employee discounts on car rental

Uniform and parking provided

Qualifications

• Full, clean, valid class 1 driver's licence is essential.
• Previous experience in retail, hospitality, or customer service.
• Ability to follow procedures and adhere to company guidelines.

Responsibilities

• Interact with customers and complete rental transactions.
• Inspect vehicles for damage, drive and park cars.
• Clean vehicles to ensure readiness for customers.

Skills

Exceptional customer service skills

Ability to work in a fast-paced environment

Comfortable with computer systems

Job description

Overview

Best of both world where you are not just sitting behind a desk all day! Based at our Wellington Airport location, we have a full-time, fixed-term (until end of March 2026) position available for someone who has exceptional customer service skills and isn’t afraid of hard work.

• Full-Time 40-hours per week (5 x 8-hour shifts - Wed - Sun)
• Fixed-Term until end of March 2026
• Entry level role with training provided
• Supportive, friendly, and caring culture

About The Role

As what we call a Rental Operations Agent you will be involved in all aspects of our business! This varied role covers both our front and back of house operations. On the counter you will be interacting with our customers, marketing products and services, completing rental transactions, contracts, and bookings.

On the other hand, you will be inspecting vehicles for damages and maintenance issues, driving, and parking our cars as well as cleaning vehicles (interior and exterior) in the wash bay so they are ready for our customers.

What’s On Offer

• $25.63 per hour, plus increase your earnings with our sales incentive scheme.
• Uniform and parking provided.
• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options
• Employee discounts on car rental across Avis Budget Group and our partners including access to discounts and offers from retailers and big brands.
• Full training provided to help you achieve your goals & reach your potential.

What We Are Looking For

• Full, clean, valid class 1 driver’s licence is essential for this role.
• Previous experience within retail, hospitality, customer service or similar roles
• Ability to work in a fast-paced environment while delivery exceptional customer service.
• Comfortable learning and using various computer systems to accurately input rental information (training will be provided)
• Ability to follow procedures and adhere to company guidelines and standards.

If you would like the opportunity to represent Avis Budget Group, then we want to hear from you! To put an application forward, please click Apply.

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Wellington

New Zealand