Customer Manager – Consumer Goods

New Zealand Trade and Enterprise; Auckland; On-site; NZD 80,000 - 100,000; Full time

Job summary

An organization supporting international business growth in Auckland seeks a Customer Manager to manage a portfolio in the Consumer Goods sector. The successful candidate will drive business growth strategies and support exporters. Ideal for skilled communicators who thrive in dynamic environments and want to make a significant impact.

Benefits

Flexible working arrangements

Access to world-class business networks

Fun and stimulating work environment

Qualifications

• Proven ability to support businesses' growth strategies.
• Experience in driving success for DTC or B2B2C businesses.
• Ability to build strong relationships within teams.

Responsibilities

• Manage a portfolio of New Zealand brands in the Consumer Goods sector.
• Support businesses as they navigate growth challenges.
• Collaborate with customers to shape their international growth strategies.

Skills

Strong understanding of the New Zealand export business ecosystem

Deep knowledge of the Consumer Goods industry

Skilled communicator

Tech savvy with CRM and marketing experience

Job description

Overview

This role is based in our Auckland NZTE office.

Who are we

Te Taurapa Tūhono | New Zealand Trade and Enterprise (NZTE) purpose is simple – to grow companies internationally, bigger, better and faster, for the good of New Zealand.

You would be joining the Export Customer team - we are a friendly passionate team of commercially astute ambitious Customer Managers.

What you'll be doing

In this role, you will manage a portfolio of New Zealand brands predominantly in the Consumer Goods sector. Leveraging your commercial know how and networks, you will support businesses’ growth strategies across a variety of verticals, everything from outdoor to furniture to big box retail and everything in between. This position is ideal for someone who is highly commercial, enjoys working at pace, and is driven by the opportunity to help businesses grow so they can export to the world.

You will work closely with your portfolio of customers to deeply understand their businesses. You will support them as they navigate challenges and opportunities while shaping their international growth strategies. You will know what it takes for a DTC or B2B2C business to drive success and grow across retail and digital channels. Together, you'll build a work programme to help them achieve their goals. You'll be a trusted and empathetic communicator, coach, and problem solver, connecting your customers to the right experts and tools to facilitate their success.

What you'll need to be successful

You will have a strong understanding of the New Zealand export business ecosystem with deep knowledge of the Consumer Goods industry, what is takes to grow a business successfully and the international landscape. A self-starter who embraces change and enjoys working at pace, you'll work independently while building strong relationships within the broader NZTE global team.

Your enthusiastic attitude, proactive nature, problem-solving skills, and ability to work in virtual teams will be critical to your success. You'll also be tech savvy, with solid CRM, marketing, go to market strategy, and business models experience.

• Be a skilled communicator capable of building rapport and developing influential relationships at all levels and across all types of organisations.
• Bring energy and enthusiasm to the role, contributing to the positive culture within our team.
• Be commercially astute and able to provide practical business advice to help exporters grow.
• Demonstrate resilience and adaptability, eager to roll up your sleeves and work alongside your customers.

Why you’ll love working here

NZTE offers flexible working arrangements of 3 days in the office (or out with customers), a fun and stimulating environment, with a unique opportunity to develop and access world class business networks and work with a talented, diverse international team.

If this opportunity sounds like you and you want to be part of an organisation with a mission to support kiwi ingenuity around the world, we'd like to hear from you. For more info about the benefits and life at NZTE visit -

The Position Description can be found here: Customer Manager

This role is banded NZ Level 17.

What's next

Please apply online attaching a CV and cover letter by Sunday 14 September at 11:59pm NZT.

The Position Description can be found here: Customer Manager

Please note: The legal right to live and work in NZ is required to apply for this role.

New Zealand Trade and Enterprise (NZTE) is an equal opportunity employer. At NZTE it is all about our people and we seek diversity of thought; we welcome and encourage you to apply regardless of ethnicity, gender, religion, age, sexual orientation, gender identity, neurodiversity or disability. If we need to make specific accommodations in any part of the interview process, please note this in your application or discuss with the recruiter.